Annaliese Kambol Email & Phone Number

Chicago, Il, Us

Worked as a receptionist in an occupational and physical therapy clinic consisting of therapists specializing in 1:1 care for patients with chronic health conditions.Performed clerical duties and managed front desk operations.Collected demographics and insurance information to register new patients in DPT's Raintree EMR system.Converted over 170 referrals to patients.Managed an appointment schedule of up to 136 appointments per week and the calendars of 3 full-time and 3 part-time therapists.Maintained an average patient schedule fill rate of 80%.Coordinated with referring providers’ offices, the clinic’s therapists, and DPT’s billing team to meet patients’ and insurance companies’ needs.Collected over $61,000 in patient co-pays and balances.Collected the most in copays and balances in the region for July/August 2024 combined.

Lake County, Illinois, United States

Supervised up to 12 team members simultaneously, who worked either remotely as call center representatives and/or onsite at vaccination clinics as welcome desk associates/concierge.Used Salesforce for the LCHD’s vaccine portal (AllVax) and Five9 to make and answer calls.Assisted representatives in making and answering over 56,500 calls.Advocated for residents to use the LCHD’s physical and digital services to get vaccinated.Divided workloads and projects to representatives based on individual strengths.Adapted to and notified team members about ever-changing vaccine eligibility procedures and updates to website/system capabilities.Evaluated representatives’ performance to recognize successes, provide constructive feedback, and develop goals.Worked on various side projects — including cleaning up records, working onsite at vaccination clinics, and managing the AllVax email inbox.

Contacted and interviewed residents who tested positive for illness and their close contacts in Lake County.Used Salesforce to manage positive cases and their close contacts.Listened to residents' concerns and educated residents on the physical and digital resources available to the community.Advocated for residents to use the LCHD’s digital services to monitor their health and track their symptoms.Notes for a particular case helped identify approximately 20 new potential cases and/or close contacts.Identified approximately 10 potential outbreaks and/or exposures.Assisted the Outbreaks Team in conducting interviews for 3 outbreak cases.

Kenosha, Wisconsin, United States

Designed traditional marketing materials for FS's cardiac program and American Heart Month, immediate care services, neuroscience program, and total joint services using InDesign and Photoshop.

Vernon Hills, Illinois, United States

Provided customers with fashion advice and designed wardrobe combinations for them.Assisted in merchandising the store and maintaining presentation standards and overall operations.

Kenosha, Wisconsin, United States

Provided additional help to students to solidify their knowledge of German language and culture outside of the classroom.Increased the passing rate for the German proficiency exam by 70% during the Spring 2016 semester.

Kenosha, Wisconsin, United States

Created the program's Google Groups email list.Organized Stammtisch (German Table) sessions every week so that students could practice conversing in German.Increased Stammtisch participation on average by 67%.Designed concepts for the German program's advertising board.

Libertyville, Illinois, United States

Created AWW’s Facebook and Instagram pages.Brought in 137 organic Facebook followers and 72 organic Instagram followers.Brought in an average of 54 organic likes and 2 organic comments across 11 Instagram posts.Created emails with an open rate of 20% to 30%.Assisted in organizing AWW’s grand opening event by creating print and digital marketing materials like brochures, save-the-date cards, and social media content using Canva.Acquired 49 positives respondents to RSVP to AWW’s Grand Opening event.

Vernon Hills, Illinois

Provided customers with fashion advice and designed wardrobe combinations for them.Assisted in merchandising the store and maintaining presentation standards and overall operations.Was the most-mentioned associate with 12 store reviews for 1 month.

Bachelor Of Arts (B.A.), Magna Cum Laude, German And Marketing

Graduated with Latin honors: Magna cum laude Campus Involvement: • Member of Pi Sigma Epsilon (Feb 2018 - Dec 2018) • Business Development.

Semester Abroad

Studied at Universität Heidelberg for one semester through American Junior Year. Studied German language and culture via university.