Use Oracle to enter, validate, and track customer orders, ensuring accurate and timely order fulfillment, pricing, terms, and delivery details.Conducted regular customer outreach for overdue payments, negotiating payment plans as necessary to maintain positive customer relationships and support cash flow goals.Reduced days sales outstanding (DSO) by streamlining collection efforts and implementing automated reminders for due invoices.Generate regular reports on order status, fulfillment rates, and any discrepancies, providing data-driven insights to improve efficiency.Reduced aged debt by proactively tracking accounts receivable, resolving billing disputes, and maintaining open customer communication.Generated detailed order and collections reports using Oracle’s analytics tools, providing actionable insights to optimize cash flow.

Collaborated as a key member of the escalation department, specializing in complex customer inquiries and issues for swift resolutionsUtilized advanced problem-solving skills to maintain high customer satisfactionActed as a point of contact for challenging customer situations, demonstrating exceptional communication skills

Performed precise data entry and processing using software and tools to ensure data integrity for invoices, contracts, and financial recordsMeticulously managed and organized crucial business documents for easy access and compliance with company policiesAssisted in communication between departments, clients, and external partners to facilitate efficient business operations