- Multi-talented Investigator consistently rewarded for success in planning and operational improvements.- Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced in supervising, training and motivating team members. Skillful in redesigning processes for efficiency gains, analyzing performance reports and mentoring and guiding employees in performing assigned duties, responsive service in all interactions with customers and employees.- Self-motivated athletic professional with extensive experience in leadership positions and working with teams. Ability to manage time efficiently and work well under pressure.

Moderate all customer reviews and respond to phone or email queriesMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive lightDemonstrates appropriate sense of urgency for reviews moderation and email response and service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures.Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond all other duties as assigned.Last quarter in this role I worked as SME and responsible for raising issues which impact SLA with a recommended solution , supporting new hires with process and how to handle it, and assist manager with performance reports and cascade it through associates.

Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Expanded product distribution by adding more than five cities as new distribution points in region, including hospitals, labs, radiology centers and medical centers.Analyzed sales data and kept up to date with market trends.Created effective strategies to target new markets after researching and analyzing competitor behavior.Led targeted training programs to educate staff on product benefits and service capabilities.Attracted new clientele and developed customer relationships by hosting product-focused events.Partnered with sales team of three which and leveraged strong negotiation skills to close tough deals with lucrative clients.

Exceeded targets by building, directing and motivating high-performing sales team of four.Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Trained team members in successful strategies to meet operational and sales targets.Greeted all customers cheerfully and asked open-ended questions to ascertain needs.Established and optimized schedules to keep coverage and service in line with forecasted demands.