Ali Kanji Email & Phone Number

Kirkland, Wa, Us

• Developed trusted advisor relationships with key stakeholders, including the VP of Revenue, by identifying the need for insightful financial reporting. Led analysis of commercial data, generating 10+ monthly reports that provided critical insights to key decision-makers, enhancing strategic decision-making• Recognized opportunity to improve win-loss analysis. Spearheaded curation of 15+ Salesforce reports, transforming data into actionable insights using various tools. Resulted in informed sales strategies and improved win rates• Tasked with enhancing the team's data analysis capabilities. Led the adoption of Power Query and Power BI, providing training and support. This initiative increased data analysis capabilities by 20%, streamlined reporting processes, and significantly reduced report generation time• Faced with data quality and compliance challenges, conducted a thorough assessment of internal systems. Formulated and implemented a tailored data governance plan for the Revenue Management team, resulting in enhanced data quality, security, and compliance measures

Chicago, Illinois, United States

• Led data governance project, achieving 20% improvement in data quality and integrity, enhancing overall project and organizational efficiency• Managed cross-functional data quality assessment initiative, employing statistical analysis tools to identify and resolve critical accuracy issues across multiple systems• Executed implementation of data classification system and access controls, optimizing organization-wide data management processes• Coordinated with global teams to develop and implement advanced analytics-based measurement strategies, improving project performance tracking• Initiated and oversaw comprehensive data ownership framework project, aligning stakeholders and establishing clear accountability for data-driven decision-making

Greater Chicago Area

• Drove operational excellence by conducting data analysis and implementing process improvements, resulting in a 25% increase in efficiency and enhanced customer satisfaction• Led cross-functional teams to develop standardized performance metrics, improving service consistency and enabling data-driven decision-making in customer support operations• Collaborated with marketing to leverage CRM insights, resulting in a 15% increase in customer engagement and retention rates through targeted outreach campaigns• Implemented Agile methodologies in customer service operations, leading to improvement in response times and increased customer issue resolution rates• Demonstrated strong leadership in managing service teams, prioritizing customer needs, and aligning department goals with overall business objectives

Greater Chicago Area

• Led cross-functional teams to customize and implement management software solutions across diverse industries, resulting in optimized customer service systems for finance, education, healthcare, manufacturing, and government sectors• Improved service delivery efficiency by implementing Project Systems software, developing comprehensive service roadmaps and timelines, leading to streamlined resource allocation and faster issue resolution• Enhanced team collaboration and knowledge sharing by implementing Confluence for centralized documentation management, improving information retention and consistency in customer service delivery• Established and maintained strong client relationships through regular progress meetings and feedback sessions, resulting in a 30% improvement in customer satisfaction and successful delivery of tailored service solutions• Demonstrated expertise in coordinating complex projects, managing diverse stakeholder needs, and leveraging technology to enhance customer service operations

At Home

• Led and mentored a team of customer service representatives, providing expertise to enhance customer interactions and elevate team skillsets through targeted training and feedback• Implemented and managed an efficient ticketing system for customer inquiries, ensuring prompt resolution of issues and minimizing customer wait times• Developed and enforced best practices for customer service interactions, fostering a culture of continuous improvement and customer satisfaction• Conducted regular data analysis to understand customer engagement trends, identify areas for improvement, and present findings to upper management• Designed and delivered comprehensive training programs for new hires and existing staff, improving product knowledge and customer service techniques across the department

Chicago Illinois

• Offered expertise and insights to product owners and peers, improving user interface experiences and elevating their skillsets through focused training and feedback• Provided technical support and troubleshooting for Project Systems users, resolving issues promptly using diagnostic tools to minimize downtime• Demonstrated effective multitasking by researching technical issues and updating customer account information simultaneously, ensuring timely resolutions• Developed and implemented best practices for business interactions, fostering a culture of continuous improvement• Delivered interactive training sessions using effective instructional techniques, enhancing product knowledge for end users and peers• Conducted investigative deep dives using data analysis tools to understand customer engagement trends, identifying business risks and opportunities• Explained the 'why' behind data insights, educating business stakeholders on business implications through detailed presentations and reports

Chicago, Illinois

• Introduced iOS software to new Apple product owners, demonstrated core functionality and addressed questions and concerns.• Used problem-solving and people skills to ensure swift resolutions for various technical problems.• Offered insightful advice and friendly hands-on technical support to customers and clients.• Maintained the integrity of Apple as a leading brand in electronics and support.

Chicago Il

• Ensured 100% uptime for over 30 credit card payment terminals through expert installation, configuration, testing, and daily maintenance, demonstrating strong technical troubleshooting skills• Led PCI compliance project for networking infrastructure across 10 Dunkin' Brands and Verizon stores, successfully implementing and configuring new routers, switches, Wi-Fi devices, and manager workstations• Improved operational efficiency by 30% across 10 Dunkin' locations through implementation of on-the-go systems and comprehensive manager training on troubleshooting techniques• Conducted network penetration tests using W3AF and Nexpose, identifying and helping patch critical security vulnerabilities across networks, servers, and databases (IIS and SQL)• Utilized Microsoft Baseline Analyzer to scan for and address potential security issues, enhancing overall system integrity• Identified and helped patch security vulnerabilities across networks, servers, and databases such as IIS and SQL, by performing network penetration test using W3AF and Nexpose, and by scanning for issues using Microsoft Baseline Analyzer.

Chicago, Illinois, United States

• Provide extraordinary customer service by being compassionate towards and understanding their needs• Build value by offering tailored and thoughtful solutions to fit each person, family or business• Represent our Company and the T-Mobile brand with the utmost professionalism and courtesy• Assist our leaders with store operations and duties• Cooperate with your fellow RSCs to achieve a team approach to sales and customer service• Achieve sales benchmarks and milestones • Excel in selling T-Mobile's products/services, including entertainment, as we are a full-service lifestyle solution• Work with wireless leaders to stand out, serve and succeed within the local community

Masters Of Science, Cyber Secuirty, 3.5

Activities and Societies: Network Lab Assitant in the CDM Networking Lab.

Bachelor Of Science, Information Systems, 3.8

Activities and Societies: Phi Kappa Psi

Bachelors Of Science, Information Technology, 3.8

Activities and Societies: Phi Kappa Psi