Akanksha Gupta Email & Phone Number

Bengaluru, Karnataka, India

🔸 Partner Enablement

Bengaluru

• Lead transformation journey of 5 tracks for the biggest Cloud customer
• Built & lead the team for case mechanics, backlog reduction, change & problem management, rollouts & patching activities through various initiatives
• Lead the training plans & implementation through sessions & recordings
• Initiated & streamlined documentation efforts to have knowledge repository.
• Performance review of the team, KPIs, expectations & career growth.
• Drove customer communications in business-critical situations proactively.

Bengaluru, Karnataka, India

• Provided exceptional support to customers at all stages from Implementation to Renewals
• Attained CSAT of 91% (Target=87%) for all customers through regular connects, proactive measures converted to customer delight.
• Facilitated smooth accounts transition from implementation to steady state with zero escalations
• Regularly monitored SaaS health metrics like absorption, consumption, attrition risk for customers followed by required action.
• Timely addressal of customer grievances and pre-emptive actions to eliminate future potential escalations.
• Coordinated with multifunctional teams for preventive maintenance and emergency Infrastructure, Application changes to keep customer environments updated with latest versions.

Bengaluru, Karnataka, India

• Single-handedly managed delivery of projects from go-live to steady state for multiple Tier1 customers with ACV of $7 MN.
• Biggest customer’s satisfaction status turned from Red to Delight in the span of 1.5 years.
• Lead multiple technical & business go-lives (various sites & products) involving cross functional teams
• Streamlined technical go-live process to reduce the time & issues after go-live through warm handovers, go live checklists & clear communications.
• Improved communication protocol between customer, 3rd party & JDA Cloud, Support teams to reduce T2R
• Led & coordinated Change Management activities, ensuring effective control and implementation of all CRs with initiatives like release calendar.

Bengaluru, Karnataka, India

• Lead the team of 10-12 shift consultants to support 150 cloud customers.
• Lead team through efficient roster management & shift handovers to ensure work-life balance & 24*7 coverage.
• Lead & coordinated between application & various infrastructure teams during daily workflow failure/ critical issues for timely resolution
• Generated metrics/KPIs for the team while providing feedback & mentorship to Solution Consultants
• Streamlined & standardized processes like account documents repository, headcount management, customer attributes records, pipeline, revenue details
• Defined the method of measuring efforts in terms work/issue category & standard time

Bengaluru, Karnataka, India

• Enabled CPFR process for one of the biggest electronics manufacturers with its 2 big retailers working as a Demand Planner.
• Developed the promotional analysis report for customer to quantify the effectiveness of different kind of promotions and Ads for different models.
• Reduced the forecasting error to 15-20% for almost all models by working on the communication gap between onsite-offshore teams.
• Generated various adhoc analyses like store assortments, cannibalization, store grades etc., which helped customer in better fulfilling the demand.

Pirangut, Pune

• Acted as an interface between various departments like Marketing, Materials, Production, Stores and Logistics in orders to make efficient product & information flow possible.
• Coordinated with material, order management and Marketing for meeting production plan targets.
• Maintained & communicated daily shipment trackers, ensured timely completion of production and shipment targets
• Ensured optimum inventory resources utilization, operational cost efficiency and on-time delivery, safety, accuracy, and control in handling of stocks.
• Worked towards improvements in areas of production levelling, increase in inventory turns, management of bulk parts, etc. through continuous improvement, TOC, ABC analysis, TPS concepts
• Critically examined processes to figure out the root cause of canopy rejection at quality by visiting warehouse, redesigned the packaging to reduce the rejection, increased supply to export market by 2x.

Nashik, Maharashtra, India

MBA (Operations Management)

Nashik, Maharashtra, India

--Implementation of Kanban system for inventory replenishment at Atlas Copco India Ltd., Nasik--Reduced inventory of bought-out items and suggested simple item location system for effective operation of stores--Applied fundamentals of Inventory management and Kanban system and consumption analysis was carried out. A simulation tool was also used for.

Pune, Maharashtra, India

• Improved the existing process of CFD analysis for better results in terms of reduced cost and time. Proposed a new method to reduce the time taken in the analysis of a sub-component by 75%.
• Received an award in the category of “Global Involvement” for redesigning an ISB10 engine in a cross functional team from CRTI.
• Received an award in the category of “Corporate Social Responsibility” from CRTI for my DoorStep School initiatives in 2007.
• Trained junior employees on various software which are used for analysis in CFD like ICEMCFD, Gambit etc. at CRTI.

Mba, Operations Management

Bachelor Of Engineering, Mechanical