Akanksha M Email and Phone Number

• Led recruitment efforts to hire top talent with required skills for Alrium in Bangalore, India.• Managed company operations to ensure smooth functioning and efficiency in daily activities.

During my time at Cogent, I honed my ability to manage and resolve customer queries efficiently. I was responsible for handling a high volume of customer interactions across multiple channels, including phone, email, and chat. This role allowed me to develop strong communication skills, as I regularly provided product information, troubleshooting support, and escalated more complex issues to the technical team.One of my key achievements was improving the resolution time by implementing… Show more During my time at Cogent, I honed my ability to manage and resolve customer queries efficiently. I was responsible for handling a high volume of customer interactions across multiple channels, including phone, email, and chat. This role allowed me to develop strong communication skills, as I regularly provided product information, troubleshooting support, and escalated more complex issues to the technical team.One of my key achievements was improving the resolution time by implementing better knowledge management practices, enabling faster issue identification and solutions. I also built strong relationships with clients, which led to increased customer satisfaction and retention.This experience enhanced my ability to remain calm under pressure, think critically, and maintain a customer-centric approach, all of which I carry into my current role. Show less