A dedicated professional with extensive experience in client handling, customer experience, and customer support. My expertise spans across the preparation of comprehensive training materials including manuals, PowerPoint presentations, videos, tests, and quizzes tailored for Learning Management Systems (LMS) such as G Suite. I specialize in conducting live feedback sessions, quality audits, and managing the complete onboarding and training processes for new joiners.My career highlights… Show more A dedicated professional with extensive experience in client handling, customer experience, and customer support. My expertise spans across the preparation of comprehensive training materials including manuals, PowerPoint presentations, videos, tests, and quizzes tailored for Learning Management Systems (LMS) such as G Suite. I specialize in conducting live feedback sessions, quality audits, and managing the complete onboarding and training processes for new joiners.My career highlights include:Training Management: Owning and managing end-to-end training processes for both product and process knowledge.Documentation: Developed comprehensive software and tools documentation and maintained repository.Produced high-quality content under tight deadlines and maintained a content repository. Prepared and launched the Product Newsletter and developed documentation standards and templates.Client Communication: Handling client interactions and managing escalations effectively to ensure smooth operations.Process Optimization: Streamlining processes to enhance efficiency and productivity across teams.Quality Assurance:Conducted detailed process evaluations and audits, collaborated with team leads to create and maintain quality documentation, trained and mentored agents, and prepared audit reports for senior management.Tools Proficiency: Proficient in various tools including G Suite, PlanHat, FreshDesk, FreshChat, FreshTeams, Exotel, Ozonetel,Articulate 360, Airtable, and Adobe Creative Cloud.I excel in identifying training needs, scheduling and organizing sessions via Meet and Zoom calls, and tracking progress through detailed reporting. Additionally, I have experience in recruitment, conducting interviews, and contributing to multiple learning programs. Show less

A seasoned professional with a robust background in product development and project management across diverse industries. My expertise encompasses the entire product lifecycle from ideation and competitor analysis to product launch and post-launch analysis.Key competencies include:Product Development: Proven track record in product ideation, designing, and coordinating with cross-functional teams to execute product strategies effectively.Regulatory Compliance: Experience… Show more A seasoned professional with a robust background in product development and project management across diverse industries. My expertise encompasses the entire product lifecycle from ideation and competitor analysis to product launch and post-launch analysis.Key competencies include:Product Development: Proven track record in product ideation, designing, and coordinating with cross-functional teams to execute product strategies effectively.Regulatory Compliance: Experience in product filing with regulators and ensuring compliance through meticulous documentation and process adherence.Software Documentation: Produced and maintained high-quality documentation for software systems, including detailed user guides and technical manuals including BRd and FRD. IT Integration: Proficient in coordinating product setup with IT teams, ensuring seamless integration and functionality testing of IT systems.Marketing Coordination: Collaborating closely with marketing teams to develop comprehensive marketing campaigns, product collaterals, and conducting User Acceptance Testing (UAT) for marketing materials.Training and Enablement: Expertise in designing and delivering training programs for internal teams and channel partners. Skilled in creating training materials, presentations, and assessments to ensure thorough understanding and adoption of new products.Documentation: My career highlights include successful project management for initiatives such as Salesmart, Sales Illustration System, MobCast, and Mobile App SIS. I excel in market research, business requirement documentation (BRD), functional requirement documentation (FRD), and benefit illustrations. Show less

Inter with L&D teamCreation of Training manual for Sales Team named: GI 3600: Product, Sales and Claims: A Study