I have worked as associate functional consultant at INODAYA LTD, where I coordinated with clients to understand their software needs, prepared project documentation, conducted testing, and created user manuals. I have a bachelor's degree in chemistry from Wilson College, and I am pursuing a post graduate program in management from ICFAI Business School, with a focus on business administration and management. My core competencies include phone banking, banking operations, and HR consulting.In my previous role as a phone banking officer at ICICI Bank, I provided on-call resolution to customers regarding the bank's NRI products and services, analyzed and advised customers on investment options, and assessed customer feedback on service quality. I developed strong communication, analytical, and problem-solving skills, as well as a customer-centric approach. I am motivated by learning new technologies and applying them to create innovative solutions for clients. I value teamwork, diversity, and professionalism, and I can bring a unique perspective and experience to the team.