Akankshya M Email & Phone Number

As a Project Manager at Botree Software International Pvt. Limited, I lead and manage multiple projects for various clients, ensuring timely delivery, quality standards, and customer satisfaction. I have successfully handled complex and challenging projects, such as implementing a CRM system for a leading e-commerce company, which resulted in a 30% increase in customer retention and loyalty. I have over 15 years of experience in customer relationship management, process improvement, vendor management, and data analysis. I have proven my ability to solve problems, handle escalations, and drive performance, while working with diverse teams and stakeholders. I am currently pursuing my MBA in Customer Relationship Management from Symbiosis Institute of Business Management, Pune, to enhance my skills and knowledge in this domain. My goal is to leverage my expertise and passion for customer experience to create value for my organization and clients.