* Handling the retention process Addresses complaints with the goal of increasing satisfaction and securingcustomer savings.* Respond to customer queries in a timely and accurate way, via phone, email.* Provide customer-focused solutions using clear and descriptive methods.* Meet all given goals and objectives for customer save rate, stick rate and other related metrics* Offers discounts or special deals as needed and within pre-established limits* Work closely with multiple departments to resolve customer issues* Identify reason(s) for customer dissatisfaction and/0r discontinuance requests in a timely manner.

* Handling three processes here: OYO, AAROGYA SETU, and JIO MART.* Respond to customer queries in a timely and accurate way, via phone, email.* Manage the escalation call and provide their resolution.* Identify customer needs and help customers use specific features.* Update our internal databases with information about technical issues and useful discussions with customers.* Inform customers about new features and functionalities.* Follow up with customers to ensure their technical issues are resolved.* Gather customer feedback and share with our Product, Sales and Marketing teams.* Assist in training junior Customer Support Representatives.

* Manage large amounts of inbound and outbound calls in a timely manner.* Respond to customer queries in a timely and accurate way, via phone, email.* Manage the escalation call and provide their resolution.* Follow communication “scripts” when handling different topics.* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.* Update our internal databases with information.