Broker Strategy - Sales/Compliance/Development and Training for Cigna Individual and Family plans

At Cigna, we're more than a health insurance company. We're a global health service company.Cigna works with employers, organizations and individuals around the world helping consumers stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.As a New Business Manager with Individual and Family Plans, I supported previously developed book of agents and brokers, charged with nurturing relationships and creating new business in the IFP segment. I used comprehensive understanding of PPACA to help partners navigate current conditions and plan for the future. Maintained and nourished previous strong broker relationships in the Eastern USCreated new partnerships within the agent community across many states, showing benefits to working with Cigna Educated brokers on individual medical and ancillary productsEducated brokers on Health Care Reform laws, regulations, certifications and changing insurance marketsCreated marketing strategies to help current brokers capitalize on changing IFP marketActed as a liaison for customer service issues or broker concerns and oversee progress

BeniComp® Advantage (BCA) is designed to affect the root cause of escalating health care costs – utilization of medical services. Employees who follow healthy lifestyles incur fewer claims and fewer claims mean lower health care costs. Unlike traditional disease management and wellness tools, employers benefit from BCA now! BCA is a fully insured supplemental product that supplements your current health plan. As a national health care solutions provider, we are prepared to administer your entire plan, offering a full administrative solution or work with your current administrator/carrier provided they qualify.This insured product is a supplemental program that allows you, as the employer, to reward your employees based on their healthy life choices and to impact the long-term health trend by addressing escalating medical costs at its root … the cause of the claim. This program is structured to comply with all non-discrimination and employment law, including HIPAA

Charged with identifying and closing new business opportunities in the Central Region as well as expanding and nurturing existing broker relationships. Rely on comprehensive knowledge of product portfolio to aid agents and new customers with a consulting approach that assists brokers with meeting the needs of their clients and providing solutions for complicated benefits decisions.Selected Contributions:Develop new business through strong broker relationships in the Central Florida region.Cold call new brokers to establish new relationships within the agent communityCreate relevant sales strategies for small group business with brokersEducate brokers and employer groups on small group and other AvMed medical productsConduct enrollment meetings and oversee sold group processes

As a newly formed agency of Benefit Solutions, Inc., my initial role was to handle all contracting for our agent team, train new team members on product concepts and plan designs with multiple carriers, and provide on-going product training. I took on the responsibility of all client service functions, including plan education, group employee enrollments, underwriting and customer service issues. I also developed strategic marketing materials, campaigns and assisted in the web design and provided guidance on web based marketing campaigns. Following the initial start-up phase of the agency, my responsibilities were then shifted to sales as an Account Executive, to build our distribution channel of agents and drive new revenue in multiple product lines geared to the individual and group health market segments, i.e., health, life, accident, critical illness, dental, STM products.Selected Contributions:Instrumental in the successful start-up of a new insurance agency; Developed long-term internal and external business relationships with a direct, positive impact on revenues and client serviceGained valuable experience creating and implementing market specific strategies and initiatives to supply and cultivate new business prospectsSuperior results in building customer loyalty and increasing market share by exceeding sales goals

Implemented strategic sales planning to increase market share growth, maintained and monitored systems used to distribute, track and follow-up on leads. Proactively assessed and developed high quality marketing materials to align with market conditions, trends and competitions to launch association marketing campaigns.Selected Contributions:Trained sales team members on product concepts, underwriting requirements and coverage detailsEffectively handled customer service issues and inquiries, consistently providing resolutionConsistently achieved sales objectives and assisted team members in exceeding their annual goals