Akarsh Mathur Email & Phone Number

Daman

*As part of Opening team of the hotel I have set up service designs, Sales strategies and created a motivated and efficient team to be a leading hotel in a short span of time.*As a standard alone luxury hotel ensured brand awareness in key feeder market to compete with well established hospitality brands.*Achieved 5 star classification of the hotel & subsequent reclassification.*Ensured positive EDIDTA from 1st year of operations and a healthy growth in all subsequent year of operations for past 10 years.*Developed business plans designed to maximize property customer satisfaction, profitability, and market share.*Worked closely with Sales and Marketing team to develop revenue generating strategies for property.*Establish revenue strategy that supports brand positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield.*Build strong rapport with property owners through proactive and on-going communication.* Advice property owners on investment plan for capex and refurbish

Direct the overall operation of Lebua Resort & Lebua Lodge to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest experience and compliance with quality, service and operational standards. Supervise the Hotel Executive Committee Members and Department Heads.• Implementing Brand Standards and customer service requirements• Organising and controlling the day to day operations• Overseeing all departments and resort staff, including recruitment and performance management.• Ensuring compliance with relevant legislation and regulations across all departments.• Overseeing financial performance and planning capital and operations budget. • Maintaining accreditation with key industry bodies and relationships with key stakeholders on operational matters• Reviewing finances and checking on necessary supplies in various departments of the resort• Greeting and interacting with resort guests• Ensure security of site and privacy of guests.• Working with corporate Sales & Marketing team to develop and execute business growth opportunities.

Phuket, Thailand

• Pre-opening planning & implementation.• Service Conceptualization• Rooms Division Capital and Operational Budgets• Recruitment, training and mentoring of team members.• Rate and quality contracts with vendors.• Revenue Analysis.• Designing promotional packages along with the sales team. • Designing and Approving Standard Operating Procedures for Rooms Division• Coordinating with F&B and Housekeeping for smooth service delivery.• Supervising butler service, kids club, reservation, recreations and concierge services.• Designing Loyalty program for the brand. • Working with the Sales team for sales and marketing strategy.• Working with Revenue manager for pricing and online distribution strategy.• Creative concepts to improve Guest experience and enhance satisfaction.

Udaipur

I was part of the team involved in taking over a stand alone hotel and converting it to India's first Starwood managed Sheraton branded resort. My key role and responsibilities included:• To ensure the professional and effective running of the day-to-day Rooms operation in accordance with all Sheraton Service Standards and in line with Starwood Hotels and Resorts Policies and Procedures• Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses/margins within approved budget constraints.• Supervising functions of Reservation and Revenue Management.

Bangalore

• Handling the day to day front office operations of a 117 room luxury hotel, which is part of the “ Leading hotels of the world ” .• Introducing processes to provide high level of personalized service.• Introducing service design to customize stay of key guest categories such as, long stayer & Frequent guests.• Enhancing employee morale & performance through innovative ways of reward & recognition.• Career planning for all associates.• Develop departmental trainers in association with the Learning & development and oversee the training of the department.• Recruitment of associates for all positions.• Implement new system & procedures to personalize guest stay & achieve higher guest satisfaction.• Identify key communities & market segment , plan various initiatives and co-ordinate the support activities.• Manage the Guest history system and effectively use the guest profiles, Customer feedback at all times.• Relationship Management at multi-levels with corporate clients & travel agents.• Conversion of prospective business opportunities in to successful avenues of revenue generation. .• Setting up and Quarterly review of Key Result Areas for all associates

Responsibilities – Butler Operations• Ensure the smooth functioning of Butler Services.• Conduct daily briefing of the staff, and supervise overall operations.• Providing guidance to Butler Supervisors.• Streamlining system & procedures along with implementing new concepts to increase guest satisfaction.• Implementing concept of Unique Dinning ExperienceResponsibilities – Front OfficeManagerial• Develop & implement systems and procedures that achieve higher cost efficiency and guest satisfaction• Assist the Operation’s Manager to Develop and implement strategies to achieve a larger market share and attract new segments.• Maintain rate parity on all online reservation channels & also monitoring availability of various room types on all channels based on occupancy levels.• Staffing and Scheduling of the shift and allocation of duties.• Facilitate learning and development for all the team members of the department.• Performance Appraisal / Management of the staff in the department.• Maintain regular contacts with corporate and individual customers, and building strongrelationship with them.• Forecast business on a monthly basis.• Create a conducive work environment for staff to ensure their satisfaction at workplace• Assist in Recruitment and Performance Appraisal/ Management of the staff in the department.

Jodhpur, Rajasthan, India

• Setting up of new Laundry & programming laundry machines with customized wash programs to ensure best quality linen• Implementing systems and procedures that achieve a high degree of cost efficiency and guest delight.• Recruitment, Induction & Appraisal of Housekeeping Team.• Streamlining & introducing new system & procedures.• Preparing workflows & schedules of cleaning for various areas.• Responsible for preparing budget – Capital & Operational.

Corporate Training and Development Program from the Centre of Excellence (TAJ HOTELS), Chennai, India.• Operational exposure to a 205 rooms Taj Luxury hotel, and a 150 rooms Taj Business hotel for the initial six months (balance six months, deputed to Umaid Bhawan Palace as part of the opening team).• Understanding the need of Corporate & Leisure travelers.• Induction to Different departments Like Finance, Training & Human Resource and Engineering.• Other allied tasks handled: store requisitions, uniforms and laundry operation, contract associate’s training, briefing and debriefing• Repositioning & re-branding of Umaid Bhawan Palace during the second phase of training