Akarsh Mathur Email & Phone Number

Daman

*As part of Opening team of the hotel I have set up service designs, Sales strategies and created a motivated and efficient team to be a leading hotel in a short span of time.*As a standard alone luxury hotel ensured brand awareness in key feeder market to compete with well established hospitality brands.*Achieved 5 star classification of the hotel &.

• Direct the overall operation of Lebua Resort & Lebua Lodge to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest experience.
• Implementing Brand Standards and customer service requirements
• Organising and controlling the day to day operations
• Overseeing all departments and resort staff, including recruitment and performance management.
• Ensuring compliance with relevant legislation and regulations across all departments.
• Overseeing financial performance and planning capital and operations budget.

Phuket, Thailand

• Pre-opening planning & implementation.
• Service Conceptualization
• Rooms Division Capital and Operational Budgets
• Recruitment, training and mentoring of team members.
• Rate and quality contracts with vendors.
• Revenue Analysis.

Udaipur

• I was part of the team involved in taking over a stand alone hotel and converting it to India's first Starwood managed Sheraton branded resort. My key role and responsibilities included:
• To ensure the professional and effective running of the day-to-day Rooms operation in accordance with all Sheraton Service Standards and in line with Starwood Hotels and Resorts Policies and Procedures
• Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend budget and manage expenses/margins within approved budget constraints.
• Supervising functions of Reservation and Revenue Management.

Bangalore

• Handling the day to day front office operations of a 117 room luxury hotel, which is part of the “ Leading hotels of the world ”.
• Introducing processes to provide high level of personalized service.
• Introducing service design to customize stay of key guest categories such as, long stayer & Frequent guests.
• Enhancing employee morale & performance through innovative ways of reward & recognition.
• Career planning for all associates.
• Develop departmental trainers in association with the Learning & development and oversee the training of the department.

• Responsibilities – Butler Operations
• Ensure the smooth functioning of Butler Services.
• Conduct daily briefing of the staff, and supervise overall operations.
• Providing guidance to Butler Supervisors.
• Streamlining system & procedures along with implementing new concepts to increase guest satisfaction.
• Implementing concept of Unique Dinning ExperienceResponsibilities – Front OfficeManagerial

Jodhpur, Rajasthan, India

• Setting up of new Laundry & programming laundry machines with customized wash programs to ensure best quality linen
• Implementing systems and procedures that achieve a high degree of cost efficiency and guest delight.
• Recruitment, Induction & Appraisal of Housekeeping Team.
• Streamlining & introducing new system & procedures.
• Preparing workflows & schedules of cleaning for various areas.
• Responsible for preparing budget – Capital & Operational.

• Corporate Training and Development Program from the Centre of Excellence (TAJ HOTELS), Chennai, India.
• Operational exposure to a 205 rooms Taj Luxury hotel, and a 150 rooms Taj Business hotel for the initial six months (balance six months, deputed to Umaid Bhawan Palace as part of the opening team).
• Understanding the need of Corporate & Leisure travelers.
• Induction to Different departments Like Finance, Training & Human Resource and Engineering.
• Other allied tasks handled: store requisitions, uniforms and laundry operation, contract associate’s training, briefing and debriefing
• Repositioning & re-branding of Umaid Bhawan Palace during the second phase of training