• Spearheaded functional quality assurance to ensure seamless end-user experience for a US healthcare service provider by introducing a scenario-based development approach, enhancing productivity by 29% and reducing biweekly defects by 15%.• Implemented a new proof-of-concept tool to automatically report critical pending tasks, saving 2 FTEs and reducing response time by 50% (from 12 to 6 hours). Received the Applause Award for significantly boosting team productivity.• Collaborated with product owners to optimize data management systems for a US healthcare client, acting as the single point of contact between the client and Deloitte team. Interviewed 20+ clinicians to incorporate feedback and optimize the website.• Coordinated with client vendors to integrate patient health screening information on the website, providing clinicians with a comprehensive overview of patient healthcare history. Led to a 7% increase in patient handling capacity and received an Applause Award for understanding client business and taking additional responsibilities.

• Delivered a fully functional automation module for a new US automotive client on a $10M project. Led one of three automation modules single-handedly, developing 20 automated scripts to optimize after-sales service processes, reducing manual workload by 40% and improving automobile dealers’ efficiency by 33%.• Integrated global dealers for a US automotive giant onto a unified platform, facilitating easy access to part-failure information. This led to reduced claims and better customer satisfaction. Introduced an automated analysis process segregating claims for manufacturers and the company, and set up automated communication channels to discuss action plans. Received two awards for exceptional performance.• Researched the feasibility of implementing GenAI for a US-based healthcare service provider. Delivered an in-depth report summarizing the current state of technology, applications, and relevance to healthcare, conducting extensive risk assessments and cost-benefit analyses for integrating GenAI with the current website.• Enabled clinicians to transition from paper to digital records by implementing quality processes for a healthcare client, covering 100+ test cases and scenarios to ensure seamless and hassle-free interaction with patients. Identified and resolved 20+ data-breaching defects, presented 10+ new features to senior stakeholders, and received three internal awards for exemplary performance.

Customer attraction and Engagement

Managing 500 interns in Egypt and prepare report based on the experience and review about the organisation

Market the products to clients, to convince them for partnership and as customers

Battery and motor research for EVIOT based smart devices for EVPresentations for company proposal

Social Media marketing

Customer Experience

Intern for soft skills and English training project, Global Passport, AIESEC in Ho Chi Minh City, Vietnam.

Learning about various RADAR used at BELPCB board designingTesting of various products using Datasheet