Ahmed Kasem, Emba Email & Phone Number

Toronto, ON, CA

Richmond Hill, Ontario, CA

- Works jointly with the CEO and current divisional Vice Presidents to help determine the group's long-term business goals.- Participate in the chairman-led team that creates the organization's overall vision, mission, values, beliefs, and strategic goals.- Formulate and implement the strategic plan that guides the direction of the business and overall net.

Richmond Hill, Ontario, CA

- Managed an annual budget over $7M in revenue- Guided marketing team designing service and parts marketing campaign - Managed a 7 day operation while guiding a team of 25 productive staff and 10 of support staff- Improved dealer warranty classification from "C" to "A" dealer in 2022 - Accomplished 100% training rate in 2021

London, Ontario, CA

Kitchener, ON, CA

- Managed a budget of $5.5M in revenue- Guided a team of 11 service advisors and 40 technicians plus support staff- Designed and Implemented processes and procedures to achieve company goals- Coached service team to achieve CSI score up above zone level- Year to date increase in CSI 5% compare to 2019 and 7% above zone level in 2020- ELR %95, 1.9 Hr/RO and.

Thornhill, ON, CA

- Review, sell required and recommended service repairs and maintenance work.- Process customer repair order and handle payment thru Reynolds and Reynolds.- Establish clear pricing and time estimates and ensure promise time commitments are met.Achievement & Accomplishments:-- Average Effective Labor Rate (ELR) 95%- Average rate per Repair Order 2.1 HR/RO.

Doha, Qatar, QA

- Managed distribution of Kansai Paint, BG additives, Exide batteries, Sumitomo Tires, Vedool Lubricants and second stream of vehicle quick lube change and detailing service centers. - Oversaw for the setup, implementation and accomplishment of the BU's business strategies and achievement of both short term and long term goals for the Automotive Solutions.

Doha, Qatar, QA

• Oversaw and guided 10 dealerships to achieve Toyota Qatar objectives and Goals in the region- Designed, Developed and implemented Marketing Plan and Budget for Service Department in collaboration with Parts and New.
• Held monthly meeting with 10 dealerships’ Fixed Ops and BDC’s on CSI and Revenue
• Revised CP labor pricing, led to $0.6M CP Revenue over target and supported in exceeding Service Contract target by 4% in 2017
• Set up a maintenance service reminder team of 7 within BDC dept
• Free Service Retention Increased by 12% led to 7% achievement over regional CSI in 2017
• Successful 16 Retention Campaigns, Increased CP Units by 12,400 ROs in 2016-2017

Doha, Qatar, QA

• Managed a high volume store of 52 team members and annual $9.5 Mill budget
• Developed and managed annual sales budgets for service, parts and BDC operations
• Managed and monitored expenses and actively worked on solutions to reduce unnecessary cost.
• Analysed FI income statement, and took corrective actions for positive business outcome
• Recruited, mentored and trained staff into new roles to ensure readiness for career growth
• Ensured apprentices were being utilized and developed in efficient manner

Doha, Qatar, QA

• Mentored and encouraged staff of 8 Advisors, productive 35 Techs and support staff
• Prepared and managed operating budgets
• Guided and monitored service operations, warranty administration and support staff
• Explained OEM Periodical Maintenance Schedule and its benefits to avoid breakdowns
• Consistent reviews of systems, procedures, and processes with KAIZEN team
• Held monthly advisors and technicians meetings on CSI, business and trends.

Executive Mba, Business Administration And Management, General

Bachelor'S Degree, Mechanical Engineering