- Works jointly with the CEO and current divisional Vice Presidents to help determine the group's long-term business goals.- Participate in the chairman-led team that creates the organization's overall vision, mission, values, beliefs, and strategic goals.- Formulate and implement the strategic plan that guides the direction of the business and overall net profitability.- Develop operating plans and budgets, including capital equipment purchases, facilities, and human capital needs.- Present monthly, Quarterly, and Yearly progress reports to the board and the President and CEO- Lead, guide, direct, and evaluate the work of other executive leaders, senior directors, and managers. - Assesse, hire, select and maintain qualified personnel in all subordinate management positions reporting to VP and Fixed Operations Directors or Managers.- Analyze and help solve business problems and inefficiencies that impact organizational capabilities. (continuous improvement, productivity, cycle times, pricing, costs, scheduling, and profitability).- Work closely with current divisional VPs, General Managers, and Directors to understand the business environment and corporate culture from the shop floor and technical operations through to the vendors and OEMs.- Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, and new industry developments and standards.

- Managed an annual budget over $7M in revenue- Guided marketing team designing service and parts marketing campaign - Managed a 7 day operation while guiding a team of 25 productive staff and 10 of support staff- Improved dealer warranty classification from "C" to "A" dealer in 2022 - Accomplished 100% training rate in 2021

- Managed a budget of $5.5M in revenue- Guided a team of 11 service advisors and 40 technicians plus support staff- Designed and Implemented processes and procedures to achieve company goals- Coached service team to achieve CSI score up above zone level- Year to date increase in CSI 5% compare to 2019 and 7% above zone level in 2020- ELR %95 , 1.9 Hr/RO and Tech CP productivity %98 year to date 2020- Toyota University online training completion %98 year to date 2020- Maintained %93 service turnaround time year to date

- Review, sell required and recommended service repairs and maintenance work.- Process customer repair order and handle payment thru Reynolds and Reynolds.- Establish clear pricing and time estimates and ensure promise time commitments are met.Achievement & Accomplishments:-- Average Effective Labor Rate (ELR) 95%- Average rate per Repair Order 2.1 HR/RO- Running CSI score of 89.7%- Participated in General Motors Canada, online Winter 2019 campaign commercial

- Managed distribution of Kansai Paint, BG additives, Exide batteries, Sumitomo Tires, Vedool Lubricants and second stream of vehicle quick lube change and detailing service centers. - Oversaw for the setup, implementation and accomplishment of the BU's business strategies and achievement of both short term and long term goals for the Automotive Solutions department in coordination with the head of the business.- Prepared the sales targets by conducting market analysis and forecast, in coordination with the head of the business.- Analyzed monthly profits and loss (P&L) product wise and performed KAIZEN activity accordingly.- Guided and coordinated the sales process and sales team as per the business plan and meets the agreed target.- Facilitated all approvals regarding to credit application, sales order, order placement, quotations, warranty, price list, discounts, invoicing management.- Formulated and implemented the policies and procedures for the Automotive Solutions Department (Ordering, Inventory, Warranty, Incentives, Sales... etc.), following the company's standards.- Carried out market surveys, analyses the sales campaigns in coordination with marketing team and lead the team in implementing effective advertising and promotional plans to achieve Automotive Solutions sales objectives.- Developed the necessary sales tools to meet the sales and profit objectives as set by the management- Managed the relationships with the principals including ordering, product life cycle, product cost, promotions.- Systematized the expenditures vs. approved budget and took necessary corrective measures if needed.Achievement & Accomplishments:-- Resolved internal sales agreement on group corporate level which increased the sales in Q2-2018Kansai Paint by 12% and BG Additives by 9%

- Oversaw and guided 10 dealerships to achieve Toyota Qatar objectives and Goals in the region- Designed, Developed and implemented Marketing Plan and Budget for Service Department in collaboration with Parts and New Vehicle Sales.- Responsible for driving overall Active Customer Growth and YoY Revenue Growth- Developed, implemented and managed Service Programs to increase Customer Retention (CRts) and Gross Profit (GP)- Developed, implemented and reported on Marketing Programs designed to increase Customer Retention (CRts)- Supported the development and monitored Service target KPIs at National and Zone level using Plan, Do, Check and Act (PDCA) methodology- Designed, developed and implemented product promotional support and reference material consistent with corporate direction and objectivesAchievement & Accomplishments: -• Held monthly meeting with 10 dealerships’ Fixed Ops and BDC’s on CSI and Revenue• Revised CP labor pricing, led to $0.6M CP Revenue over target and supported in exceeding Service Contract target by 4% in 2017• Set up a maintenance service reminder team of 7 within BDC dept• Free Service Retention Increased by 12% led to 7% achievement over regional CSI in 2017• Successful 16 Retention Campaigns, Increased CP Units by 12,400 ROs in 2016-2017• Initiated and finalized $0.5M fleet maintenance contract with Ministry of Interior in 2015• Content creation and maintaining Toyota Qatar, Lexus Qatar official web-pages in 2015• Completion of SAP DBM setup, blueprint, acceptance testing and implementation in 2014

• Managed a high volume store of 52 team members and annual $9.5 Mill budget• Developed and managed annual sales budgets for service, parts and BDC operations • Managed and monitored expenses and actively worked on solutions to reduce unnecessary cost. • Analysed FI income statement, and took corrective actions for positive business outcome • Recruited, mentored and trained staff into new roles to ensure readiness for career growth• Ensured apprentices were being utilized and developed in efficient manner • Processed yearly/monthly reports required by management and Toyota Qatar • Oversaw construction and planning of parts and shop of new Flagship Lexus store• Maintained inventory reports and process stock orders, returns, obsolesces to run efficient parts department• Developed, maintained new wholesale accounts while ensuring receivables were current. • Processed yearly, monthly inventory and sales reports required by management and Toyota OEM. • Analysed sales, expenses and inventory monthly to achieve profit goals.Achievement & Accomplishments: -• Constant Service and Parts sales target achievement between 107% to 109% 2011-2013• Finalized SOPs, improved Employees Satisfaction by 4% - 2013• Exceeded CSI target by 19% - 2013• Awarded Customer Service Excellence Award by Toyota - 2013• Improved Warranty claims accuracy and approval rate by 7% and submission within 3 days - 2012• Exceeded staff training hours by 63%, led to reduction in job returns by 12% - 2011- Achieved YOY- Year over Year growth increase by 22% in 2011- Monitored in-house spare parts sales- Reduced dead stock / absolute stock by 70% and streamed line ordering process in 2011

• Mentored and encouraged staff of 8 Advisors, productive 35 Techs and support staff• Prepared and managed operating budgets• Guided and monitored service operations, warranty administration and support staff• Explained OEM Periodical Maintenance Schedule and its benefits to avoid breakdowns • Consistent reviews of systems, procedures, and processes with KAIZEN team• Held monthly advisors and technicians meetings on CSI, business and trends. • Held CSI meetings one on one with advisors on their personal scores• Hired and trained staff and worked closely with fixed operations manager Achievement & Accomplishments: -• Grew (Lexus) luxury customer pay RO count by 14% in 2011 • Increased Service Market Share by 1800 ROs,, led to CP revenue increase by 9% - 2010• Achieved 90% of vehicle turnaround time service (24hr) receiving until delivery - 2010• Implemented processes that we were able to achieve over 230 alignments monthly in 2009• Achieved 5% over CSI target and 35% increase in showed-up appointment - 2008