Akash Bhattacharya Email and Phone Number

• Managing and resolving the Tier 1 queries coming to the Service Desk through Service Now and Hotline for US and Employees from various countries• Communicate regularly with HR Department to get a clear view of company’s hiring needs and organizational goals.• Administer and submit all hiring paperwork for new employees, Taking care of employee personal files• Document, Offer Letter Correction, and Interview Scheduling for candidates.• Design and manage recruitment and selection processes (Offer screening, interviews etc.)

• Helping parents to sign up and ensuring smooth payment and transfer child to the education dpt• Maintained all records of completed sales with VOX. • Prepared documentation of customer & collecting all customer information pertaining to SLAs preset by the Company.

• Recruitment and Selection• Compensation and Benefits • Learning and Development• Handling the Contact Center Outbound Sales process as a Team Leader. • Have to take care of account handling, including Customer complaints and retentions.• Independently corresponding with such accounts via phone and email.• Prepare Daily, Weekly and Monthly reports for scrutiny by the Top Management.• Responsible for updating various MIS reports like Login-Hours, Attendance, Rosters, Quality and Incentives etc, besides a few administrative issues like transport etc.• Required to identify and look after the training needs of the team.

• Modifying codes on the main billing software for Comcast (USA).• Receiving calls from technicians to add, remove codes on the ACSR.• Providing Resolution to the technicians when needed.• Tracking and making sure of the technician’s punctuality to reach the customer on time.

• Handling the Contact Center Outbound Sales process as a Team Leader. • Responsible for achieving sales targets, in terms of revenue and numbers.• Have to take care of account handling, including Customer complaints and retentions.• Independently corresponding with such accounts via phone and email.• Prepare Daily, Weekly and Monthly reports for scrutiny by the Top Management.• Responsible for updating various MIS reports like Login-Hours, Attendance, Rosters, Quality and Incentives etc, besides a few administrative issues like transport etc.