B2B Specialist
CurrentAs a meticulous professional, I specialise in maintaining and updating extensive customer records, ensuring accuracy in addresses, contact details, customer types, industry classifications, and key personnel details within the organization. Here's a snapshot of my key responsibilities:Record Maintenance:Efficiently manage and update customer records with precision.Sales Reporting:Generate and maintain Daily Sales Reports, responding promptly to inquiries via various communication channels.Proactive Sales Outreach:Conduct proactive sales outreach through periodic emails, letters, and calls to generate inquiries and nurture leads.Quote Coordination:Coordinate with vendors to generate quotes, ensuring technical accuracy and alignment with margin structures.Issue Escalation:Escalate unresolved issues to the concerned Manager for prompt resolution.Purchase Order Management:Accept purchase orders after thorough verification of details.Negotiation and Decision Making:Skillfully negotiate and escalate matters to management when needed.Payment Follow-ups:Implement phased payment follow-ups, collaborating with the Accounts Team.Client Communication:Engage with existing clients through various channels, demonstrating responsiveness and problem-solving.Issue Resolution:Take ownership of customer-reported issues, ensuring prompt resolution and accurate feedback.Professional Relationship Building:Cultivate and maintain professional relationships with corporate clients and internal team members.Confidentiality and Knowledge Updates:Uphold the confidentiality of company information, consistently updating knowledge.My commitment is to contribute to the Organization's success by effectively managing these responsibilities and fostering strong professional relationships.
