Akash Daware Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

• Key member of the project team for loan disbursement processing on Point of Sales (POS). • Training of sales team across locations and over con call on revised process and new systems.• Providing post launch sales support to PAN India locations.• Development of 3 resources to manage sales support within minimum intervention from management.• Responsible for end-to-end support to sales team across India.• Close coordination with IT team to resolve disbursement on hold due to tech issues.• Coordinate with Centralize Ops as well as branches to fulfil requirements to enable timely disbursement.• Identify system gaps impacting disbursement and give inputs to projects team (COE/PMO) for system enhancement to eliminate bugs for smooth disbursement.• Ensuring disbursement files (hard copies) across PAN India are received at centralized ops for timely disbursement.• Responsible for Dealer Payment and recovery.• Monitor loan data movement to support Business and Operations for seamless Customer journey.• Identified problem areas and implemented all necessary training.• Identify process gaps and resolution.• Managing DO Governance• End-to-end CIA/ISD/MPD operational and transitional process.• Monthly plan and presentation to Senior Management• Take Care of customer Escalations and Complaint• Effectively engage with Operations, Risk teams, COE and IT• Close coordination with IT team to resolve disbursement on hold due to tech issues.

Pune, Maharashtra, India

1. Enhanced customer journey from Login to Disbursement by collaborating withcross-functional teams to solve technical issues.2. Reduced hold penetration from 15% to 8% by identifying root causes withCOE/OPS team and implementing system changes.3. Boosted support efficiency by documenting solutions and creating newknowledge base articles and process documentation.4. Documenting technical solutions, updating knowledge base articles, andcreating process documentation to help improve support efficiency.5. Automated Salesforce report generation, enhancing user management bycreating accounts/profiles, workflows, approvals, leading to a 25% time saving.6. Contributed to enhancing overall support experience through activeparticipation in 5 ongoing process improvement initiatives.7. Enhanced cross-functional collaboration with Operations, Risk, COE, and IT,improving project delivery times.8. Managed Dealer Payment and recovery, reducing payment discrepancies.9. Monitor loan data movement to support Business and Operations for seamlessCustomer journey.10. Streamlined DO Governance, resulting increase in compliance rates.11. Handling Partner payment recon, partner NOC, LAN rebooking & zip code-branch mapping.

Pune, Maharashtra, India

• Driving Capabilities like E-Mandate, CKYC, OTP Agreement and Print NACH Mandate etc .• Engaging stakeholders to overcome the reoccurring issues and implementing Permanent fix.• Providing sales support for Loan Booking, QC Clearance, Disbursement and Dealer Payment.• Reporting and MIS• Dealer outstanding clearance and Payment recon.• Responsible for end-to-end support to sales team across India.• Identify system gaps impacting disbursement and give inputs to projects team (COE/PMO) for systemenhancement to eliminate bugs for smooth disbursement.

Pune, Maharashtra, India

1. Responsible for end-to-end support to sales team across India.2. coordination with POS IT team to resolve disbursement on hold due to tech issues.3. Support customer/sales and channel partners.Published Hold Related MIS, DO governance MIS, QDP Recon MIS to identifying gaps of system/Sales member/IT team/Stakeholders.4. Calling to sales team on daily basis and help to clearing hold files.

Pune Area, India

Master'S Degree, Computer Science, A+

Activities and Societies: Leading Team Under National Service Scheme - NSS

Bachelor'S Degree, Computer Science, A

Activities and Societies: Leading Team Under National Service Scheme - NSS

Semi-English, A+

Activities and Societies: Bharat Scouts and Guides

Science, 11Th & 12Th, A

Activities and Societies: National Cadet Corps - NCC