•Resolving every client issue correctly, including troubleshooting and giving the customer feedback•Provide customer help in accordance with the terms of the contracts for customer maintenance and support keeps up a high degree of professionalism to keep customers happy•Establish and maintain procedures to ensure timely and accurate resolutions of customer issues working•Provide escalated Level support for internal support staff and customers•Responds to, assesses, and organizes voicemail, emails, and incoming and outgoing calls.•Utilize your customer service abilities in order to identify problems and offer solutions.

• Assist both internal and external users of the client's technical goods or services; locate, look into, and find solutions for user inquiries. Take part in activities that are intended to increase customer satisfaction and company performance, record all incoming calls, and completely fill out case notes in the call monitoring database.•Resolve technical problems with customers, ranging from simple to complicated, including hardware, software, networking, or other specified client goods.• Act as a resource for additional support staff and follow the proper escalation procedure to fix technical issues, making any necessary follow-up outbound calls to clients or other parties.• Resolve issues that are often unstructured and need a significant amount of conceptual thinking abilities, Clarify the needs of the customer, ask questions toensure understanding, and then provide thorough, correct work that includes the necessary account notations.• To ensure that the service provided to clients fulfils contractual Key Performance Indicators (or "KPIs").• Greet clients utilizing established protocols in a polite, cordial, and professional way, pay close attention to the demands and worries of the customer; show empathy while seizing the chance to develop a connection with the consumer.

• Responsible for monitoring the sales floor of Walmart• Tidy up the store by assigning associates for zoning departments, creating new displays and merchandising products.•Working recovery merchandise from the Customer Service desk and other areas of the store.•Knowledgeable about register operations and operating the register when needed. •Assisting with Front End coverage.•Communicating with other associates to ensure floor coverage is maintained.•Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.•Assisting with all inspecting OMNI functions (e.g. Site to Store, Pick from Store, Ship from Store, etc.) .• Assist customers in store along with online orders, solve their problems and satisfy them with their shopping.

​• Led the team of 9 associates for stocking groceries and set up merchandize• Secured the merchandise price information on action alley.• Focused on backroom binning during the inventory and increased the binning accuracy rate.• Assisted the Managers with modular changes which decreased the loss due to shrinkage.• Winner of the Shining Star of the month award.

• Worked with different age groups of students• Facilitated the pupils during the preparation for IELTS test• Gave the recommendations on future language development plan• Conducted daily sessions for multi-level students• Provided tips by preparing slides and notes encompassing a range of skill-building activities for speaking, writing, reading and listening.• Arranged supplementary materials in English for all learners.• Instructed more than 30 students through lectures, discussions and group activities for overall development of students with visual and auditory approaches to make lessons interesting as well as interactive.• Coordinated with other trainers and counseled students and resolved their problems• Evaluated student’s performance by conducting exams, technical quiz and group discussions.