Akash Desai Email and Phone Number

● Installed, set up and assembled the wheelchairs and power-chairs delivered to clients, hospitals and long term cares● Performed periodic maintenance checks on reported wheelchairs and power-chairs of the long term cares and individual clients and undertaken repairs as necessary● Examined, identified and analyzed the reason for the defects in wheelchairs and power-chairs and initiated repairs● Checked the electrical and electronic components, inspected the wiring, verified the circuits to identify and corrected the problems● Replaced the rusted and failed sub-assembly components with new ones and ensured the wheelchairs and power-chairs were protected and unexposed● Kept track of automatic and self-generated service tickets to meet required Service Level Agreement● Ordered parts for all repairs and managed an inventory of spare and salvageable parts to reduce parts costs● Provided 24hours/7days a week service to disabled and hospitalized clients at any circumstance● Assisted sales consultants in assessments and dispensing of the vehicles

● Duties included in-shop as well as on-site testing, maintenance, troubleshoots, repairs and technical Customer Service regarding electronic multi-space Parking Meters● Tested and assembled circuit boards, mechanical locks and other required electro-mechanical assemblies● Performed ‘coin check’ and ‘calibration check’ for proper timing on electronic multi-space parking meters● Cleared meter coin, bill and credit card acceptors; cleared and replaced receipt paper; installed and replaced batteries and other basic electrical components on electronic multi-space parking meters● Tested, troubleshooted and repaired malfunctioned PCBs, electrical and electronic sub-assemblies by soldering tiny components using microscope● Done final inspection of electro-mechanical multi-space parking meters to ensure proper functioning prior shipments to clients● Saved company’s thousands of dollars by reusing scrap-old components, wires, PCBs and sub-assemblies by minor fixtures using little common sense● Assisted customers with returns, purchasing protection plans, service packages and all technical complaints● Answered telephonic and email inquiries from customers regarding status of maintenance and other service issues● Responded to all complaints of malfunctioning of meters and repairs or replaces as required and maintained accurate records on all meters● Scheduled and performed on-site services via online as well as telephonic interface● Co-operated with front desk customer service officers as well as management to improve services of the product to meet customers’ expectations

● Setup and operated specialized and standard test equipment to diagnose, test and repair Electronic and Electromechanical equipments such as wireless handheld computers or Industrial scanners● Installed, operated and maintained the Electronic and Electromechanical instruments in shop as well as at client’s office ● Troubleshooted and repaired the equipments to component level such as scan engine, peripheral board, modem, keyboard, LCD, touch panel, antenna, speaker, vibrator, etc. using electronic test instruments and hand tools ● Loaded the OS image on the repaired equipment and tests the various communication radio types such as Wi-Fi and WAN● Resolved the software issues; clean booting, updating firmware, Operating System and language pack using service tool● Wrote technical reports of installed and repaired components according to work order procedure● Responded to all kinds of follow-ups, complaints and queries from the customers regarding their instruments over the phone● Provided seminars and hands-on training regarding specifications, operation and minor troubleshooting of the Electromechanical instruments to group of clients● Assisted and co-ordinated with other Technicians and Engineers to achieve other company objectives

● Performed a wide variety of electronic and electromechanical assembly operations● Read, interpret and understand blueprints and schematic drawings to insure proper assembly and functionality of assemblies● Mounted and soldered electronic components like resistors, transistors, capacitors, inductors, transformers, sockets, battery and sub-assemblies● Used microscope while assembling components● Assembled mechanical and electronic equipment using hand, power and pneumatic tools● Knowledge of troubleshooting PCBs for final testing to meet engineering specifications● Handled, operated and calibrated different kind of electronics instruments like function generator, oscilloscope, multi meter, power supply, test probes, etc.● Packaged and labelled the manufactured products and forwarded them to shipping area

● Enhanced analysis and troubleshooting skills while inspecting and evaluating SYNC Modules for compliance to standards as well as diagnosis and calibration of imprecision within the SYNC system ● Troubleshooting & diagnosis of Electrical and Electronic systems on vehicle and component level● Vehicle & Component level Module Flashing using PUMA tool● Tested, analyzed and verified vehicle module system using Diagnostic Engineering Tool (DET)● Performed basic level diagnosis in-vehicle and on a test bench for any suspect unit● Familiarized with various engineering interface tools such as PUMA tools, lnterpid's NeoVl and Value CAN3, GM TECH2 scan tool● Performed table resistance test and floor test in ESD protected area (Electro static discharge)● Tested, repaired and maintained Power supplies and the value CAN3 harnesses for test of loose vehicle module like Flexronics, Clusters and EFPs● Checked module at different stages of production for visual defects and Electrical functions● Assisted in prepare work procedure and manual to test different electronics modules for vehicle● Assisted in inspection, testing, adjusting and evaluation of incoming electrical and electronic components and assemblies to ensure conformance with product specifications and tolerances.● Calibrated electrical or electronic equipment and instruments like Navigation screens (Flextronics), EFP and odometer (Cluster) according to technical manuals and written instructions● Performed a regular walk-around to various points of assembly process where the product is being developed to ensure the attainment of best quality and personal elevation in knowledge● Established and maintained relationship with various suppliers and clients.● Responsibilities also include data entry, closing appropriate documents to report inspection fallout, cross-referencing data with QLS reports ● Awarded by 'Dour Hard Work, Enthusiasm and Commitment to Excellence' by Company President in 2011