Akash Devgan Email & Phone Number

Hong Kong Sar

Hong Kong Sar

*Able to handle ocean export/import shipments in a freight forwarding environment;*Day-to-day coordination of business operational activities;*Maintain clear and accurate operations documents/procedures;*Liaise with internal parties, warehouses, vendors, and suppliers;*Communicate with overseas offices for shipment arrangements to ensure shipments are handled properly and efficiently.*Prepare month-end analysis report.

Dubai, United Arab Emirates

► Led a team of 5 collection agents, resolving concerns, collecting outstanding payments, and provided technical support to customers of key clients over Emails and Calls.► Spearheaded handling the company’s top corporate accounts. Managed a collection of customer feedback, data analysis, and conceptualization of new customer care strategies. ► Collaborated with the Technology team to assist customers to resolve technical concerns. Acted as a point of contact in identifying and solving problems.► Developed and implemented strategies such as improving the answering rate and meet overall targets. Possessed Great customer base knowledge with the customers from U.A.E (Primarily Dubai and Abu Dhabi)► Prepared and submit Daily Performance Reports to the manager and senior executives. Managed customer complaints effectively and maintained an overall SLA of 98% and a Collection rate of 50%.

Gurugram, Haryana, India

► Advised customers of necessary actions and strategies for debt repayment. ► Handled and managed all aspects of delivering customer service and debt collection services for clients having an American Express credit card to see if they go past due with their bills past their due date over Chat and Email.► Played an integral role in processing, updating, and managing accounts for all the existing credit cardholders. Waived any kind of interest or late fee charges based on the account status and payment history► Solid analytical and problem-solving skills with an appreciation of technical risk. Documented workflow functions into procedures and ensures information is updated.

Gurugram, Haryana, India

► Responsible for achieving specific sales business targets and maximizing sales opportunities. Managed all the social media accounts and keeping a record of the customers over these platforms► Worked as a Senior Customer Care and Sales Executive to handle customers with their queries regarding products and services ► Provided best possible resolution with Swarovski products over the phone. Good experience in interacting with suppliers from the United States of America► Interacted with overseas clients for selling the product base of the company. Investigated trade discrepancies for prompt and accurate resolution by liaising with other Futures clearing firm members and vendors.

Gurugram, Haryana, India

► Worked as a team member in providing support for other customer service individuals in maintaining operation workflow.► Reported to the Customer Care Lead as an individual contributor for selling the mobile devices as well as data plans (Carrier: Telus) to end consumers based out in Canada over the phone.► Worked as a customer care executive in an inbound sales process where my key job role was to talk to the customers. Resolved customer’s issues regarding any plan activations or plan change and provide the new customers with the best offers available with our company in terms of plans and cell phones on a contract basis. ► Awarded with the certificate for best customer experience during the tenure.