• Handled 100-120 day-to-day reactive issues with customers via email and chat channels for e-commerce website eBay. Reviewed 200 to 300 listings daily during pre-screening and and applied advanced fraud detection techniques to identify and remove counterfeit listings, protecting customers and brands. • Explaining eBay policies and addressing issues such as listing removals due to policy violations, order disputes, unauthorized account access, and conducted risk assessments to determine member eligibility for buying and selling.• Collaborated with famous brands to detect counterfeit listings, and uphold brand integrity. Achieved a 30% reduction in case resolution time, resolving 98% of issues within 24-48 hours to safeguard brand reputation effectively. • Ensured regulatory compliance with global listing policies and collaborated with US and UK government organization.• Skilled data interpretation and Quality insight understanding.

• Engaged 150-200 registered parents daily via proactive calls, effectively conveying the benefits of WhiteHat Jr classes. • Negotiated pricing packages with parents, ensuring alignment with company revenue goals and customer needs. • Conducted detailed product demonstrations, achieving a daily booking target of 28 classes. • Consistently met and exceeded a daily conversion rate of 18-20%, contributing to increased revenue.

• Diagnosed and troubleshot PLC hardware and software issues, ensuring minimal downtime of 99.99%. • Familiarity with HMI (Human-Machine Interface) design and configuration. Responded to technical support requests and provided timely resolutions to hardware and software issues.• Worked with engineers and operators to successful upgrade the company's PLC systems.• Excellent problem-solving and analytical skills.• Ability to work independently and collaboratively in a team environment.• Managed the inventory of technical equipment, maintaining accurate records and timely procurement for replacement.

• Taking and serving food and beverage orders accurately and efficiently.• Coordinated with the kitchen staff and other team members to ensure smooth operations and timely deliver orders in Spice It Multi-Cuisine Restaurant for up to 200 guests.• Independently managed the Spice It Restaurant, as well as the Hub Bar accommodating up to 75 guests at peak times.

1) Apprentice Chef.• Gained expertise in Indian species, bakery and culinary techniques.• Our menu features a range of specialties, such as traditional tandoori chicken, kebabs, various types of curry and dal, and Indian deserts.• Actively participated in menu design and food cost.• Skilled in customizing food to suit individual preferences, dietary needs, and more.2) Food and Beverage.• Worked alongside experienced staff in various F&B outlets, including fine dining restaurants (Baluchi, 24/7 Restaurant) bars (Beluga, Kitty Su) and banquet facilities.• Participated in food and beverage service operations, mastering table setting, order taking, bartending and delivery protocols.• Assisted in the preparation and presentation of culinary offerings, adhering to the hotel's high standards of quality and presentation.3) Housekeeping Department.• Received training in housekeeping operations, including room cleaning, turndown service, and linen management.• Learned about cleanliness and sanitation protocols, ensuring guest rooms and public areas maintained impeccable standards.• Assisted in inventory management of housekeeping supplies and amenities, ensuring adequate stock levels for guest satisfaction.