Akash G Email and Phone Number
Are you looking for a dynamic professional who thrives at the intersection of data, product excellence, and operational efficiency? Look no further!With a proven track record of success, I specialize in structuring complex problems, analyzing opportunities, and driving data-driven solutions that yield actionable results. Here's how I can make an impact:π Cross-Functional Collaboration: I excel in collaborating with diverse teams to address challenges and identify growth opportunities. Working closely with marketing teams and product managers, I've played a pivotal role in supporting the operational success of SAAS products.π Data-Driven Insights: Leveraging tools like Power BI and SQL, I've defined, tracked, and analyzed key metrics to continuously improve product performance. My insights empower data-backed decision-making and drive business success.π Continuous Process Enhancement: I'm passionate about optimizing operational processes. As a subject matter expert, I've worked closely with product teams to create systemic efficiencies, resulting in improved workflows and customer satisfaction.π User-Centric Focus: Understanding user experiences and pain points is crucial. I actively contribute to enhancing UX across all products, ensuring customer-centric solutions that keep users engaged.π€ Cross-Functional Collaboration: I believe in the power of collaboration. Throughout my career, I've fostered strong relationships with teams across the company, including finance, operations, pricing, and product management, to achieve common goals.π Agile Project Management: My project management expertise is underpinned by Agile methodologies, and I'm proficient in using tools like Jira to drive projects to successful outcomes.π Product Optimization: Working closely with product development teams, I've recommended and implemented product changes that enhance customer interest and boost sales, driving growth and revenue.If you're seeking a results-driven professional who can contribute to your team's success and drive operational excellence, let's connect. Together, we can transform challenges into opportunities and achieve remarkable outcomes.
Expedium
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Product Support EngineerExpedium Jul 2024 - PresentBengaluru, Karnataka, Indiaβ’ Provide technical support for users,troubleshooting issues and resolving them promptly.β’ Manage and triage support tickets, ensuring they areaddressed in a timely manner.β’ Perform root cause analysis on recurring issues toprevent future occurrences.β’ Make system configuration changes within theplatform as needed by clients.β’ Collaborate with cross-functional teams tounderstand and address user needs and systemrequirements.β’ Assist in the deployment of new features andenhancements, ensuring minimal disruption to users.β’ Maintain system documentation and user guides,.β’ Ensure data integrity and security with Clients.β’ Monitor system performance and suggestimprovements to enhance user experience.β’ Maintaining the data as per US Healthcare HIPAA policy.Working on client onboarding and configuration to system as per requirements. -
Senior Product Operations ExecutiveBundle Technologies Pvt Ltd Aug 2021 - Jul 2024Bengaluru, Karnataka, Indiaβ’ Worked with cross-functionally to structure problems, analyse opportunities, and drive solutions and actionable recommendations and results through a data-driven process.β’ Supporting product operations for B2B SaaS product including working with marketing team and product specialists.β’ Defining, tracking and analysing metrics and measures for product performance with help of Power BI and SQL.β’ Practice continual improvement of operations processes by acting as subject matter expert and working with the product team to create systemic efficiencies.β’ Analyse and improve organizational/product process and workflow, customer requirements, and implement changes.β’ Collaborate with sales and operations teams to help find ways to create effective business processes that will attract new customers.β’ Worked with digital platform teams in defining the business requirements for digitizing all installer related transactions and touch points.β’ Identifying operational requirements and opportunities for improvement for existing/ upcoming launches.β’ Understand user experience and pain points, support in better UX for all products.β’ Communicating and collaborating cross-functionally throughout the entire company, including finance, operations, pricing, and product management teams.β’ Project management with agile methodology using Jira tool.β’ Worked with product development team members to optimise product specifications.β’ Recommended product changes to enhance customer interest and maximise sales.
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Junior EngineerSuntech Pro Engineering Nov 2018 - Aug 2021Bengaluru, Karnataka, India
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Gradute Engineer TraineeL.R.Pack Sep 2016 - Jul 2018Bengaluru, Karnataka, India
Akash G Education Details
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Automotive Engineering Technology/Technician
Frequently Asked Questions about Akash G
What company does Akash G work for?
Akash G works for Expedium
What is Akash G's role at the current company?
Akash G's current role is 4+ years Software Product Management, Operations and Support | Business Analyst | Healthcare|Food tech | 4+Years Product management | Business Process | SAP | Process improvements| Manufacturing Operations |.
What schools did Akash G attend?
Akash G attended Malnad College Of Engineering.
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