•Having 8.3 years of experience as a Salesforce Administrator and Supported 1k+ Business Users.•Interaction with business users and C-Level executives in Sales, Finance, Marketing to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), Business System Design Documents (BSD) and also converting BRD documents into Functional and Technical documents.•Experience in Salesforce Lightning & Classic Administration, Configuration, Customization, Development & Design, Implementation and Support experience with Salesforce platform.•Knowledge in understanding the APEX Classes, APEX Triggers, BATCH & SCHEDULABLE APEX, VisualForce pages, SOQL, SOSL.•Hands-on experience in third party integration with ERP(SAP) with Real Time and Batch Integration.•SFDC Configurations/Customizations hand in Experience – User Interface, Creating Custom Apps, Custom fields, Custom objects, Tabs, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, Related List, custom buttons ,Field Dependencies, Security Access, Process Automation, Data Validation, Analytics, sales, Marketing, Customer Service, and Support Administration, Role Hierarchy, Custom Profiles and public Groups creation, Multi-Currencies & maintaining Exchange Rates, Self Signed & CA Signed Salesforce Certificate, Connected Apps, different sandboxes and user management.•Experience in Process Automation using workflow, approval processes, validation rule, Process Builder, Assignment Rule, Auto Response Rule, Escalation Rule, Flows.•Created and updated Reports, customized Reports and Dashboards specific to User, Management and Business Unit (BU) level to track pipeline/stages.•Organized various types of training sessions i.e. user & administration for Adoption of Salesforce and respective programs.•Used different data tools – Data Loader, Import Wizard, Workbench, SFDC Data Export and Demand Tool.•Hands-on with Salesforce deployment methodologies or CI/CD including Change sets, VS Code, SourceTree, and Bit-Bucket Server & Bit-Bucket Cloud.•Expertise in maintaining the functional areas of Data Management including Import/Export of Data, Data Cleaning, Data migration, Data Archive/Backup, Integrations.•Involved in daily user tasks and also being the First point of Contact (POC) for any issue facing in Salesforce.•Hands on using JIRA for ticketing systems and documentation.•Hands-On with the Integrated Applications like Revegy, Olono, Quote Management, Raptor, Outreach, Gainsight, ORCA and Financial Force.