• Communicate with clients via phone, email, or chat to understand their travel preferences, needs, and budget.• Research and compare various travel options, such as flights, hotels, car rentals, tours, and activities, using online tools and databases.• Create customized travel itineraries and quotes based on client’s requirements and preferences.• Book and confirm travel reservations, such as tickets, accommodation, transportation, and insurance, using computer software or online platforms.• Provide clients with relevant travel information, such as visa requirements, travel advisories, destination guides, and tips.• Handle any changes, cancellations, or issues that may arise before or during the trip, and provide solutions or alternatives.• Maintain positive relationships with clients and suppliers, and follow up on feedback and reviews.• Stay updated on the latest travel trends, products, and promotions.• Book flight tickets on the GDS software AMADEUS/SABRE/TRAVELPORT.

• Promote Excellent Customer Service by leading the Servicing team and supervising daily.• Ensure high quality of customer service offered.• Set and communicate targets and use data to monitor and measure the team performance.• Develop and implement new and improved existing business policy/process to improve the services offered.• Anticipate and manage risk and attend to customer issues.• Ensure clarity around priorities and goals based on the organization objectives.• Investigate and handle escalated and complexed customer issue and ensure for a properly resolution.

● Maintaining & sustaining long term relationship with every on-boarded client.● Providing hassle free post-sales support and escalation management.● Farming & up-selling on boarded clients with respect to better plans and benefits.● Educate every client about new plans/ offers as on when raised by Nobroker.com● Retaining every account through successful renewals on completion of subscription period.● Accountable for handling the whole post-sales support and setup.● Dealing with and resolving client query and issues which arise Resolving bills query and update the same to Accounts Departments

● Managing truck drivers’ schedules and routes.● Scheduling freight to be picked up and delivered.● Providing shipping details to customers.● Reviewing logs of truck drivers.● Documenting all calls, deliveries, routes and times for pickups and deliveries.● Completing paperwork related to shipments, such as invoices.● Handling customer complaints and inquiries.● Negotiating rates and delivery time lines.

WNS Expedia ASC-EU● Customer Relation, Flight Ticket Reissuing on GDS (Amadeus ,Travelport and Saber)over Calls and Chats. ● Following up with the Expedia customer for any queries regarding current travel or Refund.● Maintaining Records in DRS(application provided by Company) for all the resolvence given or taken over Calls or Chats.