Akash Kapadi Email & Phone Number

London Area, United Kingdom

- Take room service orders over the phone, clarify special requests, and confirm orders for accuracy.- Deliver room service orders to guests' rooms in a timely and courteous manner.- Set up and serve orders in guests' rooms, ensuring presentation and quality meet Four Seasons standards.- Handle guest complaints and concerns with professionalism and poise.- Maintain accurate records of orders, deliveries, and payments.- Collaborate with kitchen staff to ensure orders are prepared to guests' liking.- Anticipate and exceed guests' needs, providing personalized recommendations and surprises.- Ensure confidentiality and discretion when dealing with guest information and preferences.

Miami, Florida, United States

As the Supervisor and Coordinator of Food and Beverage Services on a cruise ship, my role was to ensure smooth and efficient operations for over 2,000 guests and 500 staff members. I was responsible for leading and training waitpersons and assistant servers, monitoring their performance and service quality, and providing feedback and recognition when necessary. Additionally, I was the primary contact for handling any special requests or dietary needs that guests may have.My responsibilities also included managing inventory, requisitioning food and beverage supplies, and efficiently controlling costs and waste. I ensured that the dining area, equipment, and staff maintained proper hygiene and safety standards while following health and sanitation regulations.In case of any issues or complaints arising in the dining room, I confidently resolved them and escalated them to the Maitre D' or management if necessary.Lastly, I played a vital role in planning and executing special events and theme nights to create a festive and enjoyable atmosphere for guests. My abilities and confidence in executing these events were highly appreciated by the management.

Southampton, England, United Kingdom

Provide exemplary customer service to guests during their dining experience. Manage a team within an allocatedrestaurant / outlet including crew and officers mess and room service, ensuring a smooth and efficient service isprovided in order to achieve a high level of customer satisfaction. Assist the Dinning & Beverage Manager / Assistant Dinning & Beverage Manager with revenue generation with both cover charges and the sale of beverages.

Southampton, England, United Kingdom

Mumbai, Maharashtra, India

Food and Beverage Executive with experience in overseeing daily operations of food and beverage outlets including a 24/7 coffee shop and room service. Skilled in planning, organizing, and coordinating food and beverage services to ensure smooth and efficient operation. Well-versed in training, supervising, and evaluating staff performance while providing feedback and guidance. Proficient in monitoring and controlling food and beverage quality, presentation, and hygiene to comply with health and safety regulations. Experienced in managing inventory, purchasing, and cost to minimize waste and ensure budget adherence. Excellent in handling customer inquiries, complaints, and feedback to ensure customer satisfaction and loyalty. Proven ability to develop and implement strategies to increase sales and profitability of outlets. Strong communication and coordination skills to work with other departments such as kitchen, front desk, and housekeeping to ensure the delivery of high-quality food and beverage services.

Mumbai, Maharashtra, India

Job Description: Food and Beverage Attendant at JW LoungeAs a Food and Beverage Attendant at the JW Lounge, I provided exceptional service to guests in a sophisticated and relaxed environment. My responsibilities included greeting guests, presenting menus, taking orders accurately and efficiently using the POS system, serving food and beverages, responding to guest inquiries, and resolving any issues or complaints. I maintained the cleanliness and organization of the lounge, monitored inventory levels and restocked supplies as needed, and followed all safety and sanitation procedures, including proper food handling and storage. In this role, I demonstrated strong customer service skills, a friendly and outgoing personality, and the ability to work flexible hours, including evenings and weekends. I also possess excellent communication and problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. My prior experience in a food and beverage service role, knowledge of industry standards and regulations, and high school diploma or equivalent make me a qualified candidate for this position. I am passionate about providing exceptional service and would be thrilled to bring my skills and expertise to your team at the JW Lounge.

Bangalore

• Perform responsibilities in accordance with all Company standards, policies, and procedures• Establish efficient productivity through assistance from department supervisors• Set tables in assigned area (or check to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware• Deliver exceptional service by greeting and serving customers in a timely, friendly manner• Assisted guests with making menu choices in an informative and helpful fashion• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods• Appropriately suggested additional items to customers to increase restaurant sales• Promptly served all food courses and alcoholic beverages to guests• Answered questions about menu selections and made recommendations when requested• Regularly checked on guests to ensure satisfaction with each food course and beverages• Managed closing duties, including restocking items and reconciliation of the cash drawer• Skillfully anticipated and addressed guest service needs• Consistently adhered to quality expectations and standards• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations• Effectively used items in stock to decrease waste and profit loss

Jaipur

1: Nominated for Associate Of The Month December 20142: Nominated for Brilliant Host Of The Year 2014

Mumbai Area, India

Training in the Best Hotel of Mumbai which has 600 plus rooms and had Asia's largest Banqueting space.

Bachelor Of Applied Science - Basc In Hospitality, Food Service, Waiter/Waitress, And Dining Room Management/Manager

Secondary School, General Studies