Business Development Operations Manager
- Secured business from travel trade segment; assisted in new business development and client relationship management.
- Gained expertise in providing efficient and satisfactory client servicing to book travel packages, flight tickets, hotel booking, visa services and other travel related services.
- Assessed customer feedback and identified improvement and provided critical feedback to the management; ensured high-quality deliverables while adhering to the SLAs.
- Directed resource deployment and monitoring daily operations to enhance productivity; worked towards the achievement of monthly production numbers within TAT & quality parameters.
- Organized, escorted and successfully managed International and Domestic Corporate group tours.
- Ensured SLA being delivered for M.I.C.E. movements and corporate travel.