Business Development Operations Manager
• Secured business from travel trade segment; assisted in new business development and client relationship management.• Gained expertise in providing efficient and satisfactory client servicing to book travel packages, flight tickets, hotel booking, visa services and other travel related services.• Assessed customer feedback and identified improvement and provided critical feedback to the management; ensured high-quality deliverables while adhering to the SLAs.• Directed resource deployment and monitoring daily operations to enhance productivity; worked towards the achievement of monthly production numbers within TAT & quality parameters.• Organized, escorted and successfully managed International and Domestic Corporate group tours.• Ensured SLA being delivered for M.I.C.E. movements and corporate travel.