• Secured business from travel trade segment; assisted in new business development and client relationship management.• Gained expertise in providing efficient and satisfactory client servicing to book travel packages, flight tickets, hotel booking, visa services and other travel related services.• Assessed customer feedback and identified improvement and provided critical feedback to the management; ensured high-quality deliverables while adhering to the SLAs.• Directed resource deployment and monitoring daily operations to enhance productivity; worked towards the achievement of monthly production numbers within TAT & quality parameters.• Organized, escorted and successfully managed International and Domestic Corporate group tours.• Ensured SLA being delivered for M.I.C.E. movements and corporate travel.

Core + CatalogueVendor managementTransportation Chargeback

Responsibilities:• Sales • Products, Costing and Contracting • Vendor networking• Client Servicing

Responsibilities:• Services confirmation’s• Supplier co-ordination• Operating a Group departure ( Co-ordination with Airline + Visa + Liasoning , Products , Sales & Contracting , Accounts Team , Customer service cell – Fixed + Ad hoc Groups )• File Handler ( Far East , Australia + New Zealand , Europe )

one of the most innovative , young , enthusiastic and creative team i have worked with . You are encouraged to be a leader , provided utmost support while executing your responsibilities and activities .