Akash Kumar Email & Phone Number

Chantilly, Virginia, United States

• Proficient in desktop operating systems, with extensive experience in both Windows and Mac environments.
• Adept at providing top-notch client support by efficiently handling inbound phone calls from the call center, resolving end-user issues effectively.
• Demonstrated exceptional ownership by ensuring timely resolution of all incident tickets, consistently meeting SLAs, maintaining a high level of customer satisfaction, and achieving performance targets.
• Proficient in fundamental domain functionality, including Active Directory functionalities, Group Policy, DNS, and DHCP, ensuring seamless network operations.
• Collaborated effectively with various IT groups, effectively communicating, and determining appropriate remediation strategies for complex issues.
• Familiar with basic virtualization administration and architecture principles, such as rebooting virtual machines, resource allocation, and hypervisor maintenance.

Rockville, Maryland, United States

• Proficiently provided end-user support services, swiftly troubleshooting, and resolving issues via phone and remote desktop connection.
• Demonstrated exceptional ownership by ensuring timely resolution of all incident tickets and change orders, maintaining a high level of customer satisfaction.
• Collaborated effectively with various IT groups, effectively communicating, and determining appropriate remediation strategies for complex issues.
• Meticulously set up and conducted quality assurance testing for new hardware and software implementations, ensuring seamless integration for existing and new end-users.
• Exhibited adaptability and a proactive approach to handle additional responsibilities as assigned, contributing to a well-rounded support role within the Firm.
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures.

Bachelor'S Degree, Computer Networking And Cybersecurity

Associate Of Applied Science: Cyber Security