System Support Specialist
Current
Chantilly, Virginia, United States
- Proficient in desktop operating systems, with extensive experience in both Windows and Mac environments.
- Adept at providing top-notch client support by efficiently handling inbound phone calls from the call center, resolving end-user issues effectively.
- Demonstrated exceptional ownership by ensuring timely resolution of all incident tickets, consistently meeting SLAs, maintaining a high level of customer satisfaction, and achieving performance targets.
- Proficient in fundamental domain functionality, including Active Directory functionalities, Group Policy, DNS, and DHCP, ensuring seamless network operations.
- Collaborated effectively with various IT groups, effectively communicating, and determining appropriate remediation strategies for complex issues.
- Familiar with basic virtualization administration and architecture principles, such as rebooting virtual machines, resource allocation, and hypervisor maintenance.