I am a working Professional and Senior Analyst in HCL Tech. currently looking to further my career path in Sr. System Administration at Information Technology. I am impressed by the work culture of IT industry/ IT Professional and I believe that joining your team in future would be an ideal next step for me professionally. It would be great if we could have work together.Thank you for spending your valuable time here. Have a good day keep shining.
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Senior AnalystHcltechNoida, Up, In -
Asset Management SpecialistHcltech Oct 2023 - PresentPlano, Texas, United States -
Senior AnalystHcltech Feb 2023 - Jan 2024Noida, Uttar Pradesh, IndiaI am working on BMS project in HCL Technologies interact with client Identified problems in BMS laptop, printers, scanners, networking hardware and Amazon Workspace (AWS), Service now, Beyond Trust (Bomgar) & Cisco Any Connect applying required fixes or escalating issues. Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
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Technical Support AgentConcentrix May 2021 - Jul 2022Ranchi, Jharkhand, IndiaCommunicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Assessed issues to determine appropriate troubleshooting methods for remediation. Documented and updated case notes for each customer and work order. Resolved record-breaking backlog of support tickets following major system malfunction
Akash Kumar Education Details
Frequently Asked Questions about Akash Kumar
What company does Akash Kumar work for?
Akash Kumar works for Hcltech
What is Akash Kumar's role at the current company?
Akash Kumar's current role is Senior Analyst.
What schools did Akash Kumar attend?
Akash Kumar attended Magadh University, Bodh Gaya.
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Akash Kumar
Writes To 29K+ | Sde-Ii @ Suma Soft | Ex-Solution Analyst @ Sankey Solutions | Javascript | Mern | Microservices | System Design | Gcp | KafkaPune -
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Akash Kumar
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