Experienced Infrastructure Managed Service Associate with over 2 years+ of hands-on experience in managing and administering IT infrastructures. Proficient in Cisco switches, SAN storage administration, and networking technologies. Solid grasp of ITIL framework and best practices. Skilled in problem-solving and efficiently troubleshooting technical issues to ensure seamless operations. Seeking to leverage expertise in infrastructure management and commitment to delivering high -quality service in a challenging IT environment.