Team Manager - Customer Help
CurrentLeading a team of 16 FTE’s and a sub team of 10 FTE’s• Delivery of Service Level Agreements.• Mentoring, coaching, supporting and developing a team of support administrators. • Enabling them to deliver exceptional customer service and exceed their outlined objectives.• Setting objectives for the team and individuals.• Conducting regular performance and appraisal meetings.• Delivery of projects across the operation.