Akash Nahak Email & Phone Number

Whitby, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provide technical expertise and support to customers regarding products/services.• Conduct product demonstrations and presentations to showcase technical capabilities.• Assist in the development of sales proposals and quotations with a focus on technical specifications.• Address technical inquiries and concerns from customers, ensuring prompt resolution.• Stay updated on product features, industry trends, and technological advancements to effectively advise… Show more • Provide technical expertise and support to customers regarding products/services.• Conduct product demonstrations and presentations to showcase technical capabilities.• Assist in the development of sales proposals and quotations with a focus on technical specifications.• Address technical inquiries and concerns from customers, ensuring prompt resolution.• Stay updated on product features, industry trends, and technological advancements to effectively advise customers.• Contribute to the development of technical sales strategies and initiatives to drive business growth.• Provide training and support to sales staff on technical aspects of products/services. Show less

Bengaluru, Karnataka, India

Managed every seller engagement from beginning to end while also proactively resolving issues.Effectively serving Amazon Sellers and Merchants, including properly escalating Sellers' problems.Strong and excellent time-management skills with the ability to work independently while using departmental resources, policies, and procedures.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues… Show more Managed every seller engagement from beginning to end while also proactively resolving issues.Effectively serving Amazon Sellers and Merchants, including properly escalating Sellers' problems.Strong and excellent time-management skills with the ability to work independently while using departmental resources, policies, and procedures.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questionsMaintained consistent and reliable attendance, adhering to the designated daily routine.Handled de-escalation, negotiation, and conflict resolutionResolved difficult client concerns, elevating them as necessaryUsed as POC to assist other associates with cases.Trained to use more tools to uphold integrity and quality. Show less

Bangalore

I. SAB/SKU (Stocks and Benefits) Management: ● Reviewing the request as created by the Clients. As Technical Account Manager (TAM) works on the purchased services as per Hours/day with transferring them to different ministrations.● For any completed contracts as raised by customers. As per SLA.● Stock keeping Unit and Software Assurance Benefits management purchased by the customer with appropriate division and currency● Tracking the open requests and identifying any request… Show more I. SAB/SKU (Stocks and Benefits) Management: ● Reviewing the request as created by the Clients. As Technical Account Manager (TAM) works on the purchased services as per Hours/day with transferring them to different ministrations.● For any completed contracts as raised by customers. As per SLA.● Stock keeping Unit and Software Assurance Benefits management purchased by the customer with appropriate division and currency● Tracking the open requests and identifying any request that requires increased focus to meet committed service levels.● Analyze the business impact template sent by Service Desk and raise the severity of the request as required.● Manage and agreed on Alerts for high severity.● Create and send all the reports on time.● Act as a bridge between the client and the Service Delivery team.● Met all customer call guidelines including service levels, handle time, and productivity.● To make sure all Incident tickets are in a safe and Healthy State.II. SAB Audit Management:● SAB Audit Management of the Benefits Purchased by the customer and tracking the remains. ● Tracking the records of the benefits to prevent any forfeiture. Show less

Postgraduate Degree, Project Management

Education record

14-week intensive online class training on the fundamentals of computer technology, and project management essentials. ● Configure device.

Bachelor'S Degree, Electrical And Electronics Engineering