• Mapping client’s requirements, attending / conducting business user meeting, project planning & scheduling providing them customized business solutions• Gathering extensive data related to network usage, client service metrics, and server load and determined the organization’s data management and security needs, as well as desired outcomes and potential scalability• Streamlining the client's internal workflow by ensuring alignment with project timelines, identifying areas for improvement, and reducing dependencies on manual intervention and process bottlenecks• Performing comprehensive market analysis to identify the optimal product that aligns with specific requirements and meets unique customer needs• Evaluating the existing ticketing/issue processes, implemented automated solutions, and successfully reduced backlog and average resolution time