Akash Panicker Email & Phone Number

Dubai, United Arab Emirates

"As an experienced IT Service Management and End User Support Lead, I specialize in delivering high-quality technical support and optimizing IT service delivery processes. With a focus on enhancing user experience and operational efficiency, I lead cross-functional teams to resolve complex technical issues, manage IT service requests, and ensure the seamless operation of IT infrastructure. My expertise includes implementing ITIL best practices, driving continuous improvement initiatives, and fostering a customer-centric culture within the IT department. Passionate about leveraging technology to empower users and drive business success, I excel in managing service desks, coordinating with stakeholders, and aligning IT services with organizational goals."

Dubai, United Arab Emirates

"As an IT Team Lead, I was responsible for managing the organization’s IT infrastructure, ensuring it operated at peak performance and reliability. I led a team of IT professionals in providing comprehensive technical support, quickly resolving complex hardware, software, and network issues. My role involved coordinating with external vendors to procure and maintain IT services, overseeing the deployment and integration of specialized real estate software, and ensuring seamless project execution, including infrastructure upgrades and office relocations. I also implemented robust network security measures, conducted regular security audits, and maintained detailed documentation and reporting, contributing to the overall efficiency, security, and success of the organization’s IT operations."

Dubai

Dubai, United Arab Emirates

"As an IT Engineer in a real estate organization, I played a pivotal role in managing and maintaining the company's IT infrastructure to ensure optimal performance and reliability. My responsibilities included supporting day-to-day IT operations, troubleshooting hardware and software issues, and providing technical support to employees. I coordinated with external vendors, ensured the security of IT systems, and contributed to the deployment and maintenance of real estate-specific software solutions.

United Arab Emirates , Abudhabi

Mumbai Area, India

-Working on Datacenter Network Implementation & Operations under Maharashtra Border Check Post Automation project.-Playing an active role in Network management performing monitoring & troubleshooting the project network.-Administrating network devices Cisco ASA Firewall, Cisco 2900 series Routers, Cisco 2960 L2 S series, 6500 L3 E series & 9100 Series Fabric switches.-Handling Fortinet Firewall implementation, configuration & management.-Changing & updating Firewall access policies as per the operational requirements.-Performing Network Management using various NMS tools. (CA Spectrum, E-Health, WhatsUp).-L2 Switch end to end connectivity management.-Fault Management in Data Center as well as Remote site.-Coordination with Multiple ISP for link failure & bandwidth related problems.-Coordination with various team like Server, Application, Service Desk & Video management for change management & call logging ensuring SLA is met.

Panvel

-Providing L1 level support for installation, configuration and maintenance, troubleshooting of Windows based Systems.-Key role in developing organizational standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.-Responsible for successful deployment and upgrades of Windows based systems.-Performed computer management and system administration activities.-Handled multiple IT labs with more than 100 Desktops ensuring smooth flow & functioning of the systems.-Windows Server, installation & configuration of basic modules.-Implementing & Administrating Campus Network using Cisco Routers, Switch & Access points.-Implementing & administrating logical & physical layout of the entire campus network.-handled Real-time online recruitment exams for TCS & AIEEE as System Support Engineer.-Worked as Technical Support for Orientation Workshop for AAKASH Tablets conducted by IIT Bombay (Certified).

Post Graduate, It Projects Management, First

Bachelor Of Engineering (B.E.), Computer Science, First

Activities and Societies: Alegria

Diploma, Information Technology, First

S.S.C, Schooling, Second