Gave my services as an Assistant Manager Process Excellence at Infra.Market, where I lead and facilitate the implementation of quality methods to improve customer satisfaction, operational efficiency, and quality standards across the organization. I collaborate with various stakeholders to identify and analyze customer feedback and complaints, and ensure timely and effective resolution of issues and action items.With 9+ years of experience in Quality and Training management, Compliance, process improvement, and team management, I have developed and delivered various training programs and quality audits for different domains, such as e-commerce, social media , airlines , Construction , Fintech etc. I have also worked with leading organizations such as FIS, Serco , IGT , TELUS International(Amazon) Group, where I managed and motivated teams to achieve business and individual goals, and introduced various campaigns to enhance quality of calls for Customer support and sales. I hold a Bachelor's degree (B.Com) from Agra University. I am passionate about customer excellence, quality, trainings and innovation, and always strive to learn new skills and best practices to deliver value to the customers and the organization.