- Provided support to over 200 users - Assigned tickets to the IT team on a daily basis via YouTrack- Provided IT support through various channels including ticketing software, phone and chat- Created and managed users/extensions on Cisco Unified CM Administration - Created and managed voicemail profiles on Cisco Unity Connection Administration- Managed call centre queues on Cisco Unified CCX Administration- Managed the creation and deployment of Windows system… Show more - Provided support to over 200 users - Assigned tickets to the IT team on a daily basis via YouTrack- Provided IT support through various channels including ticketing software, phone and chat- Created and managed users/extensions on Cisco Unified CM Administration - Created and managed voicemail profiles on Cisco Unity Connection Administration- Managed call centre queues on Cisco Unified CCX Administration- Managed the creation and deployment of Windows system images- Responsible for setting up new hires - Provided first day IT Orientations for new hires- Created and managed users/groups on Active Directory and Microsoft Exchange Admin Center- Acquired quotes from vendors and created purchase orders for hardware and software Show less

- Provided support to over 350 users- Provided first day IT orientations for new hires - Setup IT equipment for meetings/new hires- Assigned cases that came into the IT Support Queue on a daily basis via Salesforce- Provided support to users via phone, email and in person- Troubleshot issues over the phone via Remote Desktop/DameWare- Imaged computers for new hires via Symantec Ghost - Maintained asset records for IT equipment by performing yearly audits

- Responsible for troubleshooting computer hardware and software issues- Diagnosed and repaired desktops and laptops- Helped customers resolve computer related issues over the phone- Escalated computer related issues accordingly- Scanned computers for infections and corrupted files - Repaired hard drives with bad sectors- Built computers for clients- Performed data backup and recoveries- Filled out service orders for customers and processed payments-… Show more - Responsible for troubleshooting computer hardware and software issues- Diagnosed and repaired desktops and laptops- Helped customers resolve computer related issues over the phone- Escalated computer related issues accordingly- Scanned computers for infections and corrupted files - Repaired hard drives with bad sectors- Built computers for clients- Performed data backup and recoveries- Filled out service orders for customers and processed payments- Successfully developed a client base of over 150 Show less

- Provided support to over 700 users- Reviewed and resolved trouble tickets through BMC Service Desk Express- Troubleshot network, hardware and software issues- Reimaged Desktops and Laptops- Installed licensed software for users- Performed administrative tasks such as resetting passwords via the McAfee Server and AD- Deployed security tools to computers via the McAfee Server- Created and managed objects in Active Directory- Modified user profiles through Cisco… Show more - Provided support to over 700 users- Reviewed and resolved trouble tickets through BMC Service Desk Express- Troubleshot network, hardware and software issues- Reimaged Desktops and Laptops- Installed licensed software for users- Performed administrative tasks such as resetting passwords via the McAfee Server and AD- Deployed security tools to computers via the McAfee Server- Created and managed objects in Active Directory- Modified user profiles through Cisco Call Manager- Maintained inventory records for IT equipment and led the Physical Inventory Project Show less