- Maintain overall responsibility for the quality of the project’s deliverable. - Use process mapping skills to clearly document current and target business processes. - Uses analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources, reconcile conflicts, identify gaps, suggest improvements and arrive at value driven solutions. - Perform root cause analysis through interviews at various levels of the organization to discover gaps and ensure solutions are comprehensive. - Use Business Analysis skills to support the elicitation and documentation of requirements for system and process changes. - Conduct requirements analysis, system analysis and impact analysis on gathered requirements to generate system requirements and ultimately system design. - Display the ability to use Business Analysis techniques and templates and showcase maturity in scaling the rigor governing quality up/down as suitable to the magnitude of the project. - Become thorough subject matter expert in the operating business domain and supporting systems/solutions. - Lead testing activities by preparing test plans and test cases, managing or executing the tests, capturing results and ensuring defects are triaged and resolved. - Prepare training documentation/SOPs and train both users and other trainers on system use. - Define project scope, goals, deliverables and work breakdown structure of IT projects with management and stakeholders. - Proactively develop, direct and monitor the progress on a project by managing the plan, tasks and resources. - Manage changes to scope associated with the project in a timely and suitable manner. - Build strong business relationships with key business team members to ensure project success - Possess a general understanding of the revenue and expenses mechanisms associated with running a business.

• Coach and mentor billing team• Training of new hires• Involved with interview and hiring process of new hires• Involved with performance reviews/issues• Billing/payroll of specific accounts o Review and interpret sales contracts as it relates to billing o Interpretation and verification of drivers time sheets o Review and verification of BOLs o Investigate driver pay questions/concerns o Coordination of any special customer billing requests o Weekly rating of driver payroll o Generation of paper/electronic invoicing• Meeting with client (at customer locations) as required• Weekly review/reporting of unbilled/unrated orders• Weekly 1:1 meetings with billers • Handle escalated customer billing issues• Establish and maintain a good working relationship with the client base (both external and internal)• Work with other team members and customers to develop and implement process improvements• Maintenance/creation of documented Standard Operating Procedures • Backup support for billing/payroll of accounts within your team• Approval of overtime/schedules hours of billing team• Approval and process billing cancellation requests• Approval of payroll correction requests• Create and publish quarterly national metrics• Review and compile monthly revenue accrual for eastern Canada operations• Create and use various reports to ensure accuracy and efficiency of the department

• Coach and mentor billing team members• Training of new hires• Involved with interview and hiring process of new hires• Involved with performance reviews/issues• Billing/payroll of specific accounts o Review and interpret sales contracts as it relates to billing o Interpretation and verification of drivers time sheets o Review and verification of BOLs o Investigate driver pay questions/concerns o Coordination of any special customer billing requests o Weekly rating of driver payroll o Generation of paper/electronic invoicing• Meeting with clients (at customer locations) as required• Weekly review/reporting of unbilled/unrated orders• Regular 1:1 meetings with Billing & Payroll Associates• Manage and resolve escalated customer billing issues• Establish and maintain a good working relationship with all internal and external stakeholders• Work with other team members and customers to develop and implement process improvements• Maintenance/creation of documented Standard Operating Procedures• Backup support for billing/payroll of accounts within your team• Approval of overtime/schedules hours of billing team• Approval and process billing cancellation requests

• Billing/payroll of specific accountso Review and interpret sales contracts as it relates to billingo Interpretation and verification of drivers time sheetso Review and verification of BOLso Investigate driver pay questions/concernso Coordination of any special customer billing requestso Weekly rating of driver payrollo Generation of paper/electronic invoicingo Ensure that all documentation matches (purchase order, packing slip, etc)• Analyzing account profitability and investigating discrepancies between amounts billed and• amounts paid• Work closely with other departments (collections, operations, sales) to investigate and resolve• customer inquiries• Daily review/reporting of unbilled/unrated orders• Establish and maintain a good working relationship with the client base (both external and internal)• Work with other team members and customers to develop and implement process improvements• Investigation and submission of billing cancellation requests

• Analyze trade deductions and resolve issues, through interaction with customer, Sales and Sales Finance members.• Regular follow-up with Sales to ensure account activities are entered into Tracer/Siebel.• Ensure all aged trade fund related deductions are resolved as per Kraft policies.• Facilitate trade write-offs.• Process all third party payments in a timely manner.• Assist in internal audits of CBT’s Standard Filing System.• Acts as an expert in house programs (Tracer/Siebel), resolving issues and providing training and support to CBT’s.