• Ensure compliance with business operational rules and senior management.• Maintain high customer satisfaction and minimize complaints by ensuring quality customer service. • Collaborated with HR to hire, screen, onboard, train, and evaluate personnel to maintain store staff.• Managing employee schedules for adequate staffing to stay within the labor budget. • Controlling inventory of food items, other consumables, and operating expenses by managing and requesting items online. • Delegating tasks to assistant managers, and staff members and conducting routine inspections of all work areas adhering to food safety and health requirements. • Assisted in creating marketing strategies utilizing data analysis and research.

• Designed and implemented monthly plans regarding hiring and development. • Managing, guiding, and leading a team of up to 90 and helping HR with paperwork, training, and evaluating performance.• Overseeing food safety procedures daily. • Identify operational gaps in shift and provide guidance and coaching.• Seek guest feedback and work on guest complaints sincerely• Overseeing employee execution, improvement plans, disciplinary procedures, and examining and resolving workplace issues. • Supervise employees and provide regular constructive feedback and counseling to improve productivity.

Design and implement business plans and strategies to promote the attainment of goals. Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)Organizing and coordinating operations in ways that ensure maximum productivity. Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. Maintain relationships with partners/vendors/suppliers and assess overall company performance against objectives.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Selling service by establishing contact and developing relationships with prospects; recommending solutions. Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Prepares reports by collecting, analyzing, and summarizing information. Maintaining quality service by establishing and enforcing organization standards. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

Worked in sales and Non-key account department where I made the sales call, product listing and as well as inform seller about their account and also educating them.