As a forward-thinking Business Development Manager, I've led strategic growth in our freight brokerage and dispatch division, specializing in diverse transportation solutions (FTL, LTL, Intermodal (Containers), Reefers, Flatbed). Providing Logistics Solutions in USA, Canada and Mexico.Achievements:Client Expansion:Initiated targeted business development, significantly expanding our client base. Identified and onboarded key clients, fostering enduring partnerships.Service Diversification:Introduced optimized services (FTL, LTL, Intermodal, Reefers, Flatbed) aligned with market demands. Tailored solutions to diverse logistics requirements.Revenue Growth:Executed initiatives driving consistent revenue growth, exceeding targets. Leveraged market insights for upselling and cross-selling to existing clients.Operational Excellence:Engineered streamlined dispatch processes, enhancing efficiency and reducing transit times. Deployed advanced tracking for real-time visibility, ensuring optimal communication.Relationship Management:Cultivated strong client relationships through personalized service. Conducted regular account reviews to maintain high client satisfaction.Cost Optimization:Applied strong negotiation skills to secure favorable carrier rates. Implemented strategic pricing models for market competitiveness.Team Leadership:Led a high-performing team, fostering a collaborative work environment. Provided continuous training for skills enhancement and industry trends awareness.Compliance & Risk Mitigation:Ensured strict compliance with regulations and industry standards. Developed robust risk management strategies for shipment integrity.Looking Forward:Eager to leverage expertise in business development, client relations, and operational optimization in freight brokerage and dispatch. Open to collaborations, partnerships, contributing to logistics innovation success.

In my role as a Dispatch Coordinator and Freight Broker at a leading Canadian C-TPAT carrier company, I optimized Supply Chain Management (SCM) workflows, ensuring smooth cross-border operations between Canada, Mexico and the United States.Key Achievements:Supply Chain Management (SCM):Orchestrated efficient workflows for the cross-border movement of goods.Maintained a comprehensive database for seamless operations.ACE/ACI e-Manifests & Reporting:Streamlined border crossings by submitting electronic manifests (e-manifests) through ACE to Customs Border Protection (CBP).Enhanced operational transparency with custom daily reports using Avaal (SAP).Load Outsourcing/Load Brokerage:Managed purchasing and selling of orders (load tenders), employing strong negotiation skills.Optimized procurement processes for increased efficiency.GM Auto Parts Shipments:Provided real-time updates on the Logistics Management Suite (LMS) for GM auto parts shipments.Real-Time Tracking and Compliance:Monitored real-time status of trailers, shipments, and trucks.Ensured compliance with safety regulations for trucks, trailers, and partner companies.Customer Focus and Relationship Management:Interacted professionally with clients, consolidating customer freight for efficiency and cost reduction.Provided timely updates to both clients and brokers.Customs Clearance Expertise:Cleared various shipments, including Section 321, 7523 Free of Duty, 3311 Free Return US Goods, CSA Shipments, A49 Shipments, In Bond Shipments, and Regular Shipments.Technological Proficiency:Utilized technologies such as PC Miler, Google Maps, e-manifest, SAP, CRM, PAPS, PARS, ACE, ACI, Load Link, DAT, and Avaal Express.Managed account information, facilitated Full Truck Load (FTL) and Less than a Truck Load (LTL) shipments, and provided proof of delivery (POD).

As a Senior Consultant at Proviso, I spearheaded IT recruitment for major financial institutions in Canada, including TD Bank, BNS, RBC, CIBC, and BMO.Achievements:Diverse Position Recruitment:Successfully recruited for various roles (Contractual/Permanent) such as Business Analysts, Sr. Business Analysts, Project Managers, QA Analysts, Programmer Analysts, BA - Capital Markets, IT Specialists, UNIX/SQL/Java Developers.End-to-End Recruitment Cycle:Managed the complete recruitment cycle, from sourcing and screening to submitting profiles for consideration.Online Portals Management:Utilized platforms like LinkedIn, Workopolis, Monster for candidate identification and engagement.Candidate Profile Presentation:Crafted compelling career summaries for candidates, presenting profiles tailored to Financial Institutions' requirements.Results-Driven Approach:Successfully shortlisted candidates, guiding them through interviews, resulting in numerous hires for contractual and permanent roles.

In my role as a Team Leader in Operations, I effectively managed a team, driving the enhancement of infrastructure through the implementation of cutting-edge technologies. Responsibilities included overseeing hardware and software installation, maintenance, and repair, ensuring optimal system functionality.Key Achievements and Responsibilities:Team Management:Successfully led and managed a dynamic technical team, fostering collaboration and achieving operational excellence.Infrastructure Strengthening:Spearheaded initiatives to fortify IT infrastructure, introducing new technologies for enhanced performance and efficiency.Hardware and Software Management:Executed comprehensive hardware and software management, from installation to maintenance and repair.System Audits:Conducted routine audits of systems and software to ensure compliance and optimal performance.Budget Management:Effectively managed IT budgets, overseeing expenditures on hardware and software procurement and maintenance.Process Improvements:Identified and implemented improvements and efficiencies in IT operations, enhancing overall productivity.Time Management and Confidentiality:Demonstrated excellent time management, confidentiality, and communication skills in handling critical IT tasks.Project Evaluation and Support:Evaluated, tested, advised, trained, and supported IT-related projects to ensure successful implementation.Procurement:Managed the procurement of IT hardware, software, and maintenance products and services, optimizing resource allocation.Recruitment and Training:Led the recruitment and training processes for new staff, ensuring a skilled and cohesive team.Documentation and Security:Authored documentation for security and disaster recovery, maintaining a comprehensive record of changes regarding users, functions, and systems.

As a dedicated Team Leader in Technical Support, I've spearheaded a team providing expert assistance to clients across Windows XP, 7, 8, and 10. My responsibilities included troubleshooting software, hardware, and network issues, ensuring uninterrupted operations. I successfully managed remote and on-site software installations, updates, and uninstallations, contributing to a seamless user experience.