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Akash Deep Sethi Email & Phone Number
Senior Software Support Engineer
at
Independent Contractor
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✓ Verified May 2026
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Profile completeness 100%
Current company
Role
Senior Software Support Engineer
Location
Jalandhar, Punjab, India
Company size
Who is Akash Deep Sethi? Overview
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Quick answer
Akash Deep Sethi is listed as Senior Software Support Engineer at Independent Contractor, a company with 5 employees, based in Jalandhar, Punjab, India. AeroLeads shows a matched LinkedIn profile for Akash Deep Sethi.
Akash Deep Sethi previously worked as Senior Software Consultant at Independent Contractor and Senior Customer Advocate - Level 3 at Kayako. Akash Deep Sethi holds Bachelor Of Technology (B.Tech.), Information Technology from Ct Institute Of Technology.
Company email context
Email format at Independent Contractor
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Independent Contractor
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Profile bio
About Akash Deep Sethi
With a robust background in software and customer support, my professional journey of 11+ years has been marked by a commitment to excellence in technical troubleshooting and customer advocacy. At the heart of my approach lies a passion for delivering outstanding support experiences, a value I embraced during my tenure at Kayako as a Senior Customer Advocate and continue to uphold as an Independent Senior Software Consultant.My recent experiences have honed my skills in helpdesk support, fostering efficient resolutions to intricate technical challenges. The drive to mentor and empower peers has been central to my role, evidenced by the significant improvements in chat metrics and team performance I spearheaded. This dedication to collaborative growth and customer satisfaction remains the cornerstone of my professional ethos.
Listed skills include Html, Mysql, Php, Sql, and 24 others.
Current workplace
Akash Deep Sethi's current company
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Independent Contractor
5 roles
Akash Deep Sethi work experience
A career timeline built from the work history available for this profile.
Senior Software Consultant
Current- Provided efficient technical resolutions for top US software companies (working remotely as an independent professional), advocating for customers and coordinating with development teams.
- Streamlined processes by troubleshooting technical issues, testing software for bugs, and delivering feedback to team members.
- Coached new hires on product knowledge, handling complex issues, and ensuring high-quality service delivery.
Aug 2018 - Present
Senior Customer Advocate - Level 3
*Respond to and resolve customer queries through various channels such as chats, emails, calls, community forums and social media channels. *Handling escalations of level 1 and level 2 staff *Help new hires to develop skills by sharing knowledge, discussing best practices, product training*Managing and leading team on major projects like improving.
Sep 2015 - Mar 2018
Technical/Process Trainer - Support
*Study existing training roadmap and gauge its feasibility as a measurement tool for department performance and make changes accordingly.*Conduct technical trainings on Kayako helpdesk software to new hires across all departments in the company including Support, Sales, Engineering. *Managing and grooming staff for mentorship programme. *Creating mock.
Nov 2013 - Sep 2015
Software Support Engineer - Level 1
Quick and accurate handling of technical support communications across multiple channels such as Live chat, emails, calls, remote support.*Actively contributing to #growth department and sharing innovative ideas with top management.*Communicate and empathize with all levels of customers—executives, end users, and developers *Going the extra mile to.
Dec 2011 - Nov 2013
3 education records
Akash Deep Sethi education
Bachelor Of Technology (B.Tech.), Information Technology
Ct Institute Of Technology
High School, Non Medical
Llyapur Khalsa College
Education record
St Joseph Convent School
FAQ
Frequently asked questions about Akash Deep Sethi
Quick answers generated from the profile data available on this page.
What company does Akash Deep Sethi work for?
Akash Deep Sethi works for Independent Contractor.
What is Akash Deep Sethi's role at Independent Contractor?
Akash Deep Sethi is listed as Senior Software Support Engineer at Independent Contractor.
Where is Akash Deep Sethi based?
Akash Deep Sethi is based in Jalandhar, Punjab, India while working with Independent Contractor.
What companies has Akash Deep Sethi worked for?
Akash Deep Sethi has worked for Independent Contractor and Kayako.
How can I contact Akash Deep Sethi?
You can use AeroLeads to view verified contact signals for Akash Deep Sethi at Independent Contractor, including work email, phone, and LinkedIn data when available.
What schools did Akash Deep Sethi attend?
Akash Deep Sethi holds Bachelor Of Technology (B.Tech.), Information Technology from Ct Institute Of Technology.
What skills is Akash Deep Sethi known for?
Akash Deep Sethi is listed with skills including Html, Mysql, Php, Sql, Java, Databases, Xml, and Software Development.
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