I am Akash Sharma From Aligarh UP, currently working M/s Nirankari Electroplaters As Quality Assurance Engineer. I have an experience of 4 year in QA department. knowledge of 7QC Tool, 5 Core tool, Syatem Audit, process & product Audit, Red Bin Analysis, Pareto Chart, Coherence, COPQ, Rejection Analysis, Daily PPM monitoring, kaizen, Quality circle Here i am responsible for monitoring of customer complaints from all overseas and domestic customer investigation of complaints samples, customer complaints trends, log in plant and product wise, submission of investigation report, implementation of corrective and preventive action.