• Provide support to end-users by diagnosing and resolving hardware, software, and network- related issues via Call, Chat, Mail or Service desk tool.• Manage staff and user credentials and frameworks.• Regularly doing the system audits of device & assets issued to employees.• Deploy software updates and patches, ensuring system security and performance.• Setting up and configuring new workstations, laptops, and mobile devices.• Drive access provision as per approvals and forms.• Primary in-charge of all IT-related purchases, negotiations, upgradation etc.• Document technical issues, solutions, and procedures to build a comprehensive knowledge base.• Install & setup Applications onto computers, including anti-virus, Microsoft Office, Adobe, Printer, scanner & other applications.• Responsible for complete system setup during the onboarding process of employees and system handover process at the time of separation of employees.

Day to Day support by Calls, Antivirus Installation, Manage Inventory, Configure MS Outlook, Troubleshoot all hardware and software related issues.

I am working with JNET Technologies on Reliance jio infocom ltd project.My Job role is Troubleshooting Mail flow, Queues, performance related issues of Mail Server, Network related issues, login and domain related issues, Configuration of MS-Outlook, Connecting the printers with the desktops & laptops.

Connecting the printers with the desktops & laptops, Working knowledge in SNOW ticketing tool, Troubleshooting Mail flow, Queues, performance related issues of Mail Server, Managing and Administrating all user domains and accounts, Windows Server Patching.

Worked on Huawei microwave Link project as coordinator.