• Provide IT support to all current and possible students, employees both in person and on phone.• Troubleshoot students online account issues, reset their accounts, passwords.• Perform hourly server check to see all servers are running smoothly.• Monitor and assign service tickets using Footprint system to ensure timely completion of the tasks.• Troubleshoot student’s network problems when connecting to wireless as well as wired networks.• Maintained computers and printer equipment in the computing facility by upgrading the hardware and troubleshooting different technical problems.• Testing of newly Ghosted Window 7 images on client machines.• Maintain software (Senelab tools) in the facility labs by installing and configuring all the updates and when necessary identifying the compatibility issues.

• Created virtual labs include installation of Windows Server, Exchange Server and also configured routers and switches to ensure connectivity.• Successfully resolved customers’ problems related to database and networking issues.• Having working knowledge of Active Directory.• Assembled and installed a wide array of computer systems, workstations, and peripheral hardware.• Installed and administrated Windows XP/Vista/7 and Linux operating system.