4 years of experience on Microsoft Azure & Linux.Currently working as IT Analyst for Tata Consultancy Services Pvt. Ltd. as Azure + Linux Admin.Worked in Zindagi Technologies for JIO Cloud Team working on National Government Cloud.Part of HCL’s Cloud Elastic operations and provided L2 cloud operations support over 40+ enterprise customers on Microsoft Azure, AWS cloud platforms.Worked as Cloud Operations Engineer on Microsoft Azure & AWS responsible for managing virtual machines, storage accounts, resource groups, Azure Subscriptions, Azure Load Balancers,Virtual networks, Azure ADDecommission of Virtual Machines/RG’s and Subscriptions,Re-size Disk as per request after raising CR.Set up new Storage accounts, Virtual Machines, Load Balancer for our Premium Customers.Update/Sync User to Azure AD, Provide Server Level admin access to internal teams.Providing L2 operations support relating to Virtual Machines CPU Utilization, Disk Utilization, Ping failure, robot inactive and Memory Utilization within SLA Period.Managing linux servers, troubleshooting IP issues and working with different support teams.Managing day to day activity of the cloud environment,supporting/collaborate with development teams with their requirements.Managing the ticketing system(ServiceNow)of LGIM, MMG and ASM to resolve issues on the cloud environment with the cloud management third party team.Gather, review, and validate network requirements, VNETs, and network security groups.Deploy and configure network and firewall configurations.Ability to deliver presentations, discuss Microsoft Azure and complimentary products at a solution level.Providing a detailed RCA on the major incidents/problems using ICR Format and documented all details In Team Runbook and respective KB Article, SOP’s regularly..Responsible for ServiceNow (4 Snows)/ ITSM Tool Incident/Service Lifecycle management (Create/Update/Resolution).Alerts Monitoring for 30 different clients using five different ITSM Tools, Moogsoft and dynatraceLogging Microsoft Support Request for 30+ Clients by signing into their Cloud Console (Microsoft Azure).Liaison between stakeholders and TechOps Team by opening a bridge call during major P1 Incidents and provided both the parties with hourly notification about the Incident.DSR Calls , MOM Calls, Stand-up Calls and updated my incident, task, change information to ElasticOps – Process Team.Super Familiar with ITIL Process and in-depth experience related ITSM Tools and BAU IT IS Support, Critical Incident Management , Change Management.