• Manage customer accounts to secure customer satisfaction and repeat business.• Meet with customers to discuss and ascertain needs, tailor solutions and close deals.• Maintain current knowledge of evolving changes in marketplace.• Helping the manager with tracking shipments and incoming deliveries.• Check and Process Inventory as needed and create inventory reports.• Reporting to the manager on the discrepancies between physical counts and computer records.• Handling Customer Complaints.• Communicating professionally with all customers and colleagues.• Processing Financial transactions, refunds and adhering to company policies. • Actively seek out customers in store• Remain knowledgeable about products offered and discuss available options.• Process POS (point of sale) purchases• Maintained organized, presentable merchandise to drive continuous Sales.• Handle returns of merchandise.

• Drafting of NIV & IV case documents which compromised L1-A, L1-B, H-1A, H1-B, PWD, LCA, 9089 and RR.• Gained extensive knowledge in analysis, and report preparation of immigration files.• Perform a range of case related duties, including drafting email correspondence, letters and documentation to clients, government agencies, and colleagues.• Assist with drafting and filing applications and petitions with government agencies.• Compile and summarize large quantities of data for clients, managers, and reporting needs.• Learn about the various types of immigration matters.• Gather and maintain confidential client contact information in our proprietary case management system.• Provide status updates to clients and senior level team members.• Request, collect, and file documents in proper order.• Be responsible for accurately updating our case management system with client data.• Build knowledge of firm, immigration case types and client processes• Depend on others for instruction, guidance, and direction.• Meet assigned deadlines and communicate case progress/status/issues to supervisor.• Demonstrate flexibility and initiative regarding assignments for self and tea

• Assisted with onboarding newly hired staff members and coached on task prioritization.• Updating the RF Database based on daily optimization and finding solutions for poor RF conditions and handover failures.• Coordinated RF team for Nokia projects and coordinated engineers for different surveys especially RF & EMF.• Supported administrative team for scheduling and payroll.• Report to district manager about the project progress

• Worked with Tems pocket and Qualipoc for 5G and LTE Drive projects. • Coordinated the RF Team for the Vodafone 5G project. • Guiding the team in locations and monitoring different KPIs for optimization and for improving handover, RSRP, RSRQ and SINR.• Coordinated the team to complete the drive test and soft handover for 84 cells.

• Plan and monitor project progress, identified risks, and took corrective action as needed to meet the budget and meet the scheduled targets.• Plan drive test to maximize RF capacity and monitor progress to ensure deployment success.• Calculation of EIRP from EMF survey reports.• Flexible with preparing and analyzing drive log files from Actix or Vuze and determining new optimization data (Mtilt, E-tilt & Azimuth of the antenna) for the cell for better throughput, RSRP and RSRQ with respect to the clutter. • Prepared KML files for MapInfo (Drive Routs) and BSP Plots (Coverage Plots of the cell).• Worked as rigger for antenna and RRH installation at different heights at the time of field surveys. • Coordinated a team of 22 RF Engineers for implementing high quality LTE network for multiple site locations.• Prepared drive routes for cluster drive and implemented physical optimization data for antennas base on the clutter for the better drive test results and updated the same in the RF database.• Managed Employee training for all new recruits and offered continuous advice, guidance and mentorship on duties and best practices. • Small cell planning and optimization, COW site deployment.• Assess network requirements for capacity and coverage, then devise new macro and small cell installations at existing sites to meet those requirements.• Coordinated RRH Swapping for 2300 MHz,1800 MHz bands, AT punch point clearance, Alarm check and rectification. • Coordinating teams to ensure timely delivery of survey and installation of Microwave, Cisco and EnodeB sites to customer, by creating a tracker mechanism for the whole process starting from the partner side till customer end.