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Akash C T is listed as Lead Support Engineer | Expert in IT Operations, Incident Management, and Customer Satisfaction | Seeking Managerial/Director Role to Drive Strategic Initiatives at SymphonyAI, a company with 137 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Akash C T.
Akash C T previously worked as Lead Support Engineer at Symphonyai and Specialist Technical Support Engineer at Nice.
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As a Lead Support Engineer with extensive experience in IT operations and technical support management, I have a proven track record of driving customer satisfaction and operational excellence. I manage support for over 60 US customers, ensuring compliance with Service Level Agreements (SLAs) and fostering strong client relationships.My expertise includes:Incident Management: Leading rapid resolution efforts, conducting root cause analyses, and implementing best practices to minimize downtime.Team Leadership: Mentoring and guiding L1, L2, and L3 support teams to enhance performance and deliver top-tier service.Process Improvement: Identifying and executing on opportunities for automation and efficiency, utilizing tools like ChatGPT to streamline operations and enhance customer interactions.Governance and Reporting: Conducting weekly and monthly governance meetings to ensure transparency and alignment with customer expectations.I am passionate about leveraging my technical skills and leadership abilities to contribute to a collaborative environment and drive strategic initiatives. Currently, I am seeking opportunities to transition into a managerial, director where I can further enhance service delivery and lead teams to success.Let’s connect to explore how I can help your organization achieve its goals!
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With over 12 years and 7 months in the technical support domain, I currently serve as a Lead Support Engineer, where I drive excellence in incident management and team leadership. My expertise lies in utilizing ITSM tools to ensure seamless support operations, managing SLAs effectively, and enhancing customer satisfaction (CSAT) through meticulous.
India
My role encompasses a wide range of responsibilities, ensuring effective issue resolution and customer satisfaction.Core Responsibilities:Customer Support: Provide comprehensive functional and technical support to customers, addressing their needs with a strong focus on customer satisfaction and effective multi-tasking.Defect Analysis: Investigate and.
India
I specialize in delivering exceptional functional and technical support to a diverse customer base. My role encompasses managing complex technical issues, ensuring high-quality service, and fostering effective collaboration across teams.Key Responsibilities:Customer Support: Provide both functional and technical support, leveraging a customer-centric.
India
My role involves a comprehensive approach to troubleshooting, issue resolution, and coordination with cross-functional teams.Key Responsibilities:Technical Troubleshooting: Diagnose and resolve technical issues reported by customers, utilizing documents, release notes, product documentation, and knowledge bases to provide effective resolutions or.
Other employees you can reach at symphonyai.com. View company contacts for 137 employees →
Eduardo Martinez Ciliano
Colleague at Symphonyai
São Paulo, Brazil, Brazil
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ZS
Zofia Styszyńska
Colleague at Symphonyai
Poznań, Wielkopolskie, Poland, Poland
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SB
Sharon Bogie
Colleague at Symphonyai
Delray Beach, Florida, United States, United States
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SB
Sumanglam Bhatt
Colleague at Symphonyai
Bengaluru, Karnataka, India, India
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SM
Saradha Mani
Colleague at Symphonyai
Contact Info, United States
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KG
Keerthi Gudur
Colleague at Symphonyai
Bengaluru, Karnataka, India, India
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AB
Alan Brahmst
Colleague at Symphonyai
Toronto, Ontario, Canada, Canada
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RK
Rohit Kadam
Colleague at Symphonyai
Mumbai, Maharashtra, India, India
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CB
Chris Boulden
Colleague at Symphonyai
Sevenoaks, England, United Kingdom, United Kingdom
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VN
Viet Nguyen
Colleague at Symphonyai
Arnhem, Gelderland, Netherlands, Netherlands
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Quick answers generated from the profile data available on this page.
Akash C T works for SymphonyAI.
Akash C T is listed as Lead Support Engineer | Expert in IT Operations, Incident Management, and Customer Satisfaction | Seeking Managerial/Director Role to Drive Strategic Initiatives at SymphonyAI.
Akash C T is based in Bengaluru, Karnataka, India while working with SymphonyAI.
Akash C T has worked for Symphonyai, Nice, Antrix Techinfo Private Limited, and Isg Novasoft Technologies Limited.
Akash C T's colleagues at SymphonyAI include Eduardo Martinez Ciliano, Zofia Styszyńska, Sharon Bogie, Sumanglam Bhatt, and Saradha Mani.
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