2019-02/2020 Ramada Hotel, Warwick Receptionist• Worked as a receptionist for this hotel on a short-term contact • Was required to meet and greet customers at reception • Dealt with checking customers in and out of the hotel • Role was highly customer focused • Used a specialised bespoke computer system when booking and checking out customers• Dealt with enquiries and bookings face to face via website and telephone• Developed a good telephone manner • Highly adaptable to new technology and systems • Gained experience of taking card and cash payments • Adhered to Data protect and confidentiality policies and procedures • Maintained a clean and tidy environment • Adhered to health and safety at all times • Worked well in a team and individually • Communicated well at all levels and took direction well form senior staff • Attended team meetings and briefings as and when required • Looked presentable at all times • Stayed calm in difficult situations • Carried out an early morning shift and carried out unsociable hours • Completed relevant admin and paperwork • Cashed up at the end of shift and carried out banking • Role extended to supporting other departments i.e. supporting kitchen staff with serving beverages 2016-2016 Inps, Italy Secretary• Worked as a volunteer for this government organisation whilst on school work experience • Worked in the pensions department and shadowed an experienced member of staff• Sorted through files and carried out data inputting on a specialised system • Dealt with sensitive data and adhered to data protect and confidentiality polices and procedures • Communicated well at all levels and took direction well 2015-201 Emme.P, Italy Assistant Secretary• Worked as a volunteering for a family owned business as an assistant secretary• Was required to process invoices via PC • Organised files and dealt with enquiries via telephone • Liaised with the delivery department to ensure deliveries were send out on time • Worked well in a team and individually • Adhered to Data protect and confidentiality policies and procedures • Communicated well at all levels 2020 - Present.