Akashdeep Roy Email & Phone Number

Assam, India

London Area, United Kingdom

At Revolut, I served as a Support Specialist, where my primary focus was on enhancing customer satisfaction through exceptional service delivery. I played a crucial role in mentoring new hires by spearheading shadowing and reverse shadowing initiatives, ensuring that they quickly integrated into the team and adopted best practices. In addition, I created comprehensive process documentation that streamlined onboarding, making the transition smoother for new team members and boosting overall team productivity. My responsibilities included providing top-notch customer support for payment transfer inquiries, both domestic and international, via in-app live chat. I handled these inquiries with precision, ensuring that customers experienced a seamless and efficient service. Collaboration with internal teams was key to my role, as I coordinated efforts to resolve complex issues, managed Jira tickets for payment investigations, and troubleshot technical problems. My ability to work closely with various departments enhanced the overall support process and ensured that customer issues were resolved effectively and efficiently.

Toronto, Ontario, Canada

During my tenure at Sherpa, I transitioned from a Research Analyst to a Visa Operations Specialist. As a Visa Operations Specialist, I took on additional responsibilities, including handling visa processing and delivery tasks. I worked closely with customers to address their inquiries, concerns, and feedback, ensuring that their needs were met with professionalism and efficiency. My dedication to delivering responsive support, whether through email or chat, played a significant role in enhancing the overall customer experience. This position further honed my skills in operational management and customer service, particularly in handling industry-specific challenges within the travel sector.

Toronto, Ontario, Canada

In the Research Analyst role, I was responsible for managing travel operations, particularly during the challenging COVID-19 period. I kept up-to-date with country-specific measures and regulations, ensuring compliance and safety for travelers, and maintained records of passport requirements and travel documentation, adhering to international travel standards. This role required meticulous attention to detail and the ability to provide accurate and timely information.

Karimganj, Assam, India

151 Charles St. W, Suite #199, Kitchener, On, N2G 1H6, Canada

At Sitata, I worked as a Research Analyst, where my primary focus was on analyzing the latest COVID-19 guidelines and travel regulations. My role involved sourcing official government updates and ensuring that the information provided to travelers was accurate and up-to-date. I played a key role in maintaining the COVID Checker portal, a critical resource for travelers seeking the latest travel restrictions and health measures. Additionally, I managed COVID-19 testing arrangements for international travelers, coordinating with testing agencies to ensure prompt and efficient service. My work at Sitata was driven by a commitment to improving traveler safety and ensuring that customers had access to the most reliable and current information. This experience further strengthened my research abilities and deepened my understanding of the travel industry during a time of unprecedented challenges.