• Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.• Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.• Monitor and provide support to workflows and provide expert knowledge on all workflow designs.• Provide 24×7 operational support to all production practices on holidays and weekends.• Developing policies and procedures for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change calendar.• Release Management. Played an integral role in ensuring that no new configuration items were introduced into work areas without the Change Advisory Board (CAB) and release manager approval by monitoring all non-production environments.• Incident & Problem management. Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting incidents for 13 countries.• Coordinate the project stage-gate review process, and coordinate project health checks and audits as required, providing recommendations for ongoing improvements to the PMO Lead.• Assist with regular project and program reporting and change control by scrutinizing and challenging project and program performance data, and ensuring changes are triggered as per agreed tolerances and change control process.

. Presently working as an Associate Operations for Merchants Payments operations (escalations), managing the escalations and working for process development and improvement in ongoing processes.. Managing Email escalation desk query related to EDC merchant.. Managing the query of Enterprise QR merchant.. Responsible for social, Nodal and RBI queries for EDC vertical.. Mentor, train and evaluate new hires in the process to bring them up to the desired work efficiency.. Coordinating with internal teams to improvise on the product features to match with the requirements of merchants.· Performance analysis of the merchant to understand the business outcome.· Preparing adhoc reports and analysis of Business Performance required for quality checks.. Improving internal business processes that helped to reduce TAT for merchant queries by 50%.. Analysing team performance and try to reduce FRT and TAT for better merchant experience.. Responsible to make new process with cordinating with other teams.. Fetching Merchant Master data from MS Access/Hive for the executions of reports.

.Presently working as an Associate Operations for Merchants Payments operations (escalations), managing the escalations and working for process development and improvement in ongoing processes.. Responsible for social, Nodal and RBI queries for EDC vertical.. Mentor, train and evaluate new hires in the process to bring them up to the desired work efficiency..Coordinating with internal teams to improvise on the product features to match with the requirements of merchants.·Performance analysis of the merchant to understand the business outcome.· Preparing adhoc reports and analysis of Business Performance required for quality checks..Improving internal business processes that helped to reduce TAT for merchant queries by 50%.. Analysing team performance and try to reduce FRT and TAT for better merchant experience.. Responsible to make new process with cordinating with other teams.. Fetching Merchant Master data from MS Access/Hive for the executions of reports.

. Software Testing Lifecycle.. Knowledge of test cases.. Knowledge of software development Methodologies.. Knowlege of different type of testing.