Akashdeep Singh Jagdev Email & Phone Number

Markham, Ontario, Canada

Following skills are on the top of Senior Implementation Role. - Serve as the main point of contact for client communications.- Allocate tasks efficiently throughout the project's duration.- Balance team schedules to ensure equitable distribution of work.- Spearheaded the adoption of ClickUp for streamlined project management.- Oversee team-related expenses and coordinate travel arrangements.- Successfully led the integration with Annoncer Kitchen Display Systems.- Managed the rollout and ongoing supervision of ClickUp for project tracking.

Markham, Ontario, Canada

Following skills are on top of Implementation Specialist role. Serving as the Implementation Department's Team Lead.

Markham, Ontario, Canada

• Working on the Property management systems and integrating it with POS system. Major Property management system companies like Maestro, Opera(Oracle), Webrezpro, Skytouch, Springer-Miller, HMS, Infor etc. • Using technologies like Remote Agent, VNC viewer, virtual box for the VPN connectivity.• Integrating the 3rd party applications like free pour, Optimum control, QuickBooks, Twilio, 7Shifts, Sever Rooms etc. with POS system.• Work closely with payment processors to integrate their devices with Silverware POS. First Data, Moneris, Chase, Global payments, Ayden, Clover Flex, Freedom Pay, Vital, Paytech, Shift 4, TD, Ingenico devices etc .• Coordinate client installations including ensuring staffing overlaps are minimized, ensuring client needs are met and project timelines are achieved.• Configure system/database per client requirements, including menu and floor plans.• Schedule and conduct management training and/or server training in the office, on-site and/or via webinar.• Contacts new clients to exchange information pertaining to the implementation of the SilverWare system and to coordinate the implementation process. Collects all pertinent information regarding the client’s menu and floor plans.• Provide live day on-site or remote support coverage and schedule onsite inspections when necessary.• Support clients with questions and concerns during the implementation and immediate Post-installation periods.• Requests appropriate software licensing. SaaS Services. Providing the client with Enterprise solutions with reports, cloud services etc. • Travel to client sites to perform implementation, training, and live support.• Complete a pre-installation checklist 48 hours prior to the installation and ensure proper modules and software are installed, configured, and tested.• Responsible for maintaining the following and submitting to the Senior Implementations manager. Training Implementation guide, Live day Support checklist, Pre-installation Checklist

Toronto, Canada Area

- Configure system/database to satisfy client requirements, including hardware and software installation, and software configuration- Menu programming and floor plan programming based on customer requirements- Schedule and conduct management training and/or server training in office, on-site, or via webinar- Provide live day on-site or remote support coverage- Support client with questions and concerns during the implementation and immediate post-implementation periods- Clients for silverware includes restaurants and hotels like St louis bar and grill, Symposium café, Fairmont hotels, The Drake hotel, Franki Tomato, La pelma, Paramount, Prohibition gastrohouse, La Carnita sites, Eggsmart locations, Yolk, Firkin pubs (all locations), Buca, Ocean house, Playa Cabana, Mr. Greek locations, Storys, Sizzler, Duke pubs, The works, Albany Bahamas, Figo, Great west, Country Kitchen Etc. - Working on the Property management systems and integrating it with POS system. Major Property management system companies like Maestro, opera, Shift 4 etc. - Using technologies like Remote Agent, VNC viewer, virtual box for the VPN connectivity- Implementing the 3rd party applications like free pour, Optimum control etc. with POS system for the rewards configuration and gift card benefits

Toronto, Canada Area

• Acting in the highest level technical support role as an individual contributor and/or team lead for the most complex VeriFone applications troubleshooting and/or application initiatives.• Planning, performing and acting as the escalation point for the most complex platform designs, Linux based codes. • Serve as an escalation point for engineer, customer or partner concerns• Expertise in VPN, Cybera, Putty for fixing remote POS problems like Calibration, Windows Reboot, Player Restart, Sync Log and Tunnel Port Status changes, Pulse, Citrix XenApp, Active Directory, Amdocs CRM, MS Office 2008-2010, Knowledge Base, Oracle VM box, Putty, Telnet32, Webmail, IC, CloudPOS, CCMS, Office 365 and Skype 2013 for business communication.

Toronto, Canada Area

• Mentoring new hires to access VNC, VPN, Pulse, Citrix XenApp, Active Directory, Amdocs CRM, MS Office 2008-2010, Knowledge Base, Oracle VM box, Putty, Telnet32, Webmail, IC, CloudPOS, CCMS, Office 365 and Skype 2013 for business communication.• Wire jacking with new hires while they provide the 1st and 2nd level support on technical and service related problems both internal and external.• Worked on VPN, Cybera, Putty for fixing remote POS problems like Calibration, Windows Reboot, Player Restart, Sync Log and Tunnel Port Status changes• Guided field technicians for reseating cables, POS installation and replacement procedures• Worked on VeriFone Petro devices and applications as well as configuring and maintaining database

Toronto, Canada Area

Assisted customers and field technicians with installation, operational, maintenance, and or training related inquiries for POS and Payment process applications• Diagnosed POS issues including mechanical, hardware, software and systems failures using established procedures• Worked on VNC, Putty for fixing remote POS problems like Calibration, Windows Reboot, Player Restart, Sync Log and Tunnel Port Status changes• Guided field technicians for reseating cables, POS installation and replacement procedures• Worked on VeriFone Petro devices and applications as well as configuring and maintaining database• Served as first-point customer contact on technical and service related problems both internal and external• Researched and handled calls as directed. Entered all call activity into online database and provided documented information to the Knowledge Base• Hands-on experience working with Amdocs CRM, MS Office 2008-2010, Knowledge Base, Oracle VM box, Putty, Telnet32, VNC, VPN, Pulse, Citrix XenApp, Webmail, IC, CloudPOS, CCMS and Skype 2013 for business communication

Scarborough Canada

--Handling online orders and maintaining new orders in the database.--Diagnosed POS issues including mechanical, hardware, software and systems failures using established procedures--Served as first-point customer contact on technical and service related problems both internal and external--Sending the orders and generating whole new database of the each manufacturer list.--Attracts potential customers by answering product and service questions; suggesting information about other products and services.--Effectively manage large amounts of incoming calls--Generate sales leads.--Identify and assess customers’ needs to achieve satisfaction.--Build sustainable relationships of trust through open and interactive communication.--Keep records of customer interactions, process customer accounts and file documents-- dealing with costumers on daily basis.--: explaining about the specific product.-- exploring my management skills in interacting with different people.-- also worked as sales person.-- gains the ability to carry heavy stuff.

Scarborough Canada

-Diagnosed POS issues including mechanical, hardware, software and systems failures using established procedures-The Cashier is responsible for completing sales transactions within the establishment and performing other support functions which may include cleaning the food, display and/or stock areas and assisting with stocking activities- performs all other responsibilities as directed by the business or as assigned by management- Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures --Maintains a solid knowledge of products and services available in unit --Cleans and stocks work area --Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing --dealing with different people on daily basis.-- gains the fluency in English language.--explored my management skills.--quick decisions, confidence, good behavior, punctual etc are some strengths required in this position.

Chandigarh Area, India

--As a trainee in zcc institute I learned about basic and advanced concept about java and networking.--core and advanced level of java with the connectivity of database using sql server 2005 and sql server 2008.--in this duration of time i also made the project as smartphone arena.used software's:Software specifications:-Front End:-• Jdk 1.6 • Netbeans IDE 6.5• Dreamweaver 8Back End:-• Sql Server 2008

Post Graduation, Computer Systems Networking And Telecommunications

Activities and Societies: exploration and gaining experience in wide range of networking components used in companies. working knowledge.

Bachelor'S Degree, Computer Science