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Akash Deepak Email & Phone Number
Risk And Governance Specialist - GVO
at
Google
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Risk And Governance Specialist - GVO
Location
Hyderabad, Telangana, India
Company size
Who is Akash Deepak? Overview
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Akash Deepak is listed as Risk And Governance Specialist - GVO at Google, a company with 315106 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Akash Deepak.
Akash Deepak previously worked as Manager - Fraud Risk at Tata Digital and Program Manager - Trust & Safety at Swiggy. Akash Deepak holds Executive Program, Business Analytics from Indian Institute Of Management, Indore.
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Google
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Profile bio
About Akash Deepak
Hello, I'm Akash, a fraud risk program manager with a track record of over 6 years in leading cross-functional teams and driving process enhancements in the internet and e-commerce space. Throughout my career, I've been focused on improving operations using data analysis and strategy planning, leading to meaningful results.I specialize in tackling fraud risk challenges with a data-centric approach. Notable achievements include implementing a transactional risk infrastructure at Tata Digital, which boosted customer onboarding efficiency by 30% and saved ~50L in loyalty points weekly. Moreover, I led a process efficiency initiative, increasing loyalty savings by 15% and mitigating critical business risks. At Swiggy, my project in trust and safety initiatives led to a 30% drop in delivery partner-led cancellations and a 15% reduction in fraud. Similarly, at Uber, I achieved a 40% decline in dedupe fraud and enhanced CSAT by 70%, saving $1.5M monthly.Here are some accomplishments I am proud of:CSAT Improvement: Identified fraudulent drivers as a root cause for low CSAT, implemented manual fraud investigation processes, resulting in a 70% increase in CSAT and ~$1.5M monthly savings.Process Improvement: Automated review processes, reducing offline delivery fraud losses by ~INR 35L weekly and enhancing AHT by 60%.Risk Process Setup: Established risk rules and manual investigation SOPs, reducing investigation time by 40%, and standardized fraud identification processes, saving ~30L loyalty points weekly.Customer Signup Risk Model: Developed a risk model, saving ~50L loyalty points weekly by identifying suspicious signups.I thrive in dynamic environments where I can utilize my skills in planning, risk management, and collaboration to drive significant changes. My passion lies in leveraging my expertise to make tangible impacts and achieve outstanding results.Core Competencies and Technological Skills:Risk Management, Data Analysis, Project Management, SQL, Python, Stakeholder Management, Strategic Planning, Process Improvement, Lean Methodologies, Jira, Google Data Studio, Operations Management, Vendor Management, Team Leadership, Communication, Problem Solving, Analytical Thinking, Adaptability, Content Policy, Fraud Management, Buyer Risk, Partner Risk, Escalation Management, Cross-functional Collaboration.I am actively seeking opportunities in Program Management roles in the internet business space. Let's connect and explore how I can contribute to your team. Reach out to me at adeepak1506@gmail.com to discuss further.
Current workplace
Akash Deepak's current company
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Google
8 roles
Akash Deepak work experience
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Manager - Fraud Risk
CurrentLeading strategic initiatives in implementing transactional risk infrastructure for e-commerce.Utilizing agile methodologies for effective project management, stakeholder engagement, data analysis, and process optimization.Achieving 30% improvement in customer onboarding efficiency and substantial cost savings through the implementation of risk-based ML.
Jun 2022 - Present
Program Manager - Trust & Safety
Led trust and safety initiative for cancellations, overseeing risk team expansion and collaboration with vendors. Reduced cancellation costs through process enhancements, data analysis and machine learning implementation, achieving a 70% decrease in investigation AHT and 10% reduction in cancellation rates. Achieved a 30% decrease in delivery partner-led.
Oct 2021 - Jun 2022
Senior Analyst
Proactively assessed fraud perspectives, developed anomaly detection methodologies, and provided solutions to retail clients.
Apr 2021 - Oct 2021
Fraud Operations Team Lead - Global Fraud Prevention Services
Led a team of fraud investigators and analysts, ensuring they exceeded KPIsManaged process KPIs, optimized costs, and designed fraud mitigation workflowsCollaborated on action plans for quarterly cost-saving targetsInnovated by designing multiple workflows tailored to mitigate fraud based on the customer lifecycleExecuted hiring, mentoring, and rewards.
Nov 2019 - Apr 2021
Subject Matter Expert (Fraud Operations Program)
Worked on development of an SQL-based automated dashboard, providing critical insights into payment trends and loss patterns within the Indian marketInitiated manual reviews of newly registered UberEats accounts in India to bolster security measuresTook the lead in the revision of customer support policies, with a focus on identifying monetary losses and.
Jul 2018 - Nov 2019
Community Operations Specialist (Account Security & Risk)
Conducted manual investigations into flagged profiles for eaters, riders, couriers, and drivers to identify potential fraudsters and identify newly surfacing Modus Operandi for fraudsProactively identified and reported emerging fraud trends, playing a pivotal role in mitigating business lossesActively engaged across different product lines, consistently.
Dec 2017 - Jul 2018
Electronics Intern
Worked as an embedded engineer in Internet of Things domain while working on various BLE modules including Nordic Semiconductor BLE and different wifi modules. Also got exposure to Ibeacon technologies and its use in Indoor Positioning System. Designed a BLE Wifi gateway prototype.
Feb 2017 - Apr 2017
4 education records
Akash Deepak education
Executive Program, Business Analytics
Bachelor'S Degree, Electronics Engineering
Aissms College Of Engineering
12Th Grade, Computer Science, 69%
10Th Grade, 92%
FAQ
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What company does Akash Deepak work for?
Akash Deepak works for Google.
What is Akash Deepak's role at Google?
Akash Deepak is listed as Risk And Governance Specialist - GVO at Google.
Where is Akash Deepak based?
Akash Deepak is based in Hyderabad, Telangana, India while working with Google.
What companies has Akash Deepak worked for?
Akash Deepak has worked for Google, Tata Digital, Swiggy, Infosys Bpm, and Uber.
How can I contact Akash Deepak?
You can use AeroLeads to view verified contact signals for Akash Deepak at Google, including work email, phone, and LinkedIn data when available.
What schools did Akash Deepak attend?
Akash Deepak holds Executive Program, Business Analytics from Indian Institute Of Management, Indore.
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