Hello, I'm Akash, a fraud risk program manager with a track record of over 6 years in leading cross-functional teams and driving process enhancements in the internet and e-commerce space. Throughout my career, I've been focused on improving operations using data analysis and strategy planning, leading to meaningful results.I specialize in tackling fraud risk challenges with a data-centric approach. Notable achievements include implementing a transactional risk infrastructure at Tata Digital, which boosted customer onboarding efficiency by 30% and saved ~50L in loyalty points weekly. Moreover, I led a process efficiency initiative, increasing loyalty savings by 15% and mitigating critical business risks. At Swiggy, my project in trust and safety initiatives led to a 30% drop in delivery partner-led cancellations and a 15% reduction in fraud. Similarly, at Uber, I achieved a 40% decline in dedupe fraud and enhanced CSAT by 70%, saving $1.5M monthly.Here are some accomplishments I am proud of:CSAT Improvement: Identified fraudulent drivers as a root cause for low CSAT, implemented manual fraud investigation processes, resulting in a 70% increase in CSAT and ~$1.5M monthly savings.Process Improvement: Automated review processes, reducing offline delivery fraud losses by ~INR 35L weekly and enhancing AHT by 60%.Risk Process Setup: Established risk rules and manual investigation SOPs, reducing investigation time by 40%, and standardized fraud identification processes, saving ~30L loyalty points weekly.Customer Signup Risk Model: Developed a risk model, saving ~50L loyalty points weekly by identifying suspicious signups.I thrive in dynamic environments where I can utilize my skills in planning, risk management, and collaboration to drive significant changes. My passion lies in leveraging my expertise to make tangible impacts and achieve outstanding results.Core Competencies and Technological Skills:Risk Management, Data Analysis, Project Management, SQL, Python, Stakeholder Management, Strategic Planning, Process Improvement, Lean Methodologies, Jira, Google Data Studio, Operations Management, Vendor Management, Team Leadership, Communication, Problem Solving, Analytical Thinking, Adaptability, Content Policy, Fraud Management, Buyer Risk, Partner Risk, Escalation Management, Cross-functional Collaboration.I am actively seeking opportunities in Program Management roles in the internet business space. Let's connect and explore how I can contribute to your team. Reach out to me at adeepak1506@gmail.com to discuss further.